Live Chat Officer

6 hours ago

Nelson, New Zealand Archer Daniels Midland Full time

**Job Title: Live Chat Officer** **Company: Archer Daniels Midland** **Location: Nelson, Nelson, NZ** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 1** **About Us:** Archer Daniels Midland Company (ADM) is a global leader in human and animal nutrition, utilizing nature's bounty to improve the quality of life for people around the world.
We pride ourselves on innovation, sustainability, and offering our employees an environment that fosters creativity and growth.
Join our team in Nelson, NZ, where you can contribute to a brighter future.
--- **Position Overview:** The Live Chat Officer is a vital member of our customer support team, providing exceptional assistance to our clients via live chat.
This role demands proactive communication, a strong drive for excellence, and the ability to navigate a fast-paced work environment.
As a part-time position, the Live Chat Officer will work closely with various departments to ensure customer satisfaction and uphold ADM's values.
--- **Key Responsibilities:** - **Customer Engagement:** Monitor and respond to live chat inquiries from customers, ensuring timely and effective communication.
Maintain a customer-focused approach, aiming to resolve issues and answer questions to enhance customer satisfaction.
- **Issue Resolution:** Identify customer concerns and provide appropriate solutions or escalate issues when necessary.
Utilize problem-solving skills and diplomacy to manage challenging situations effectively.
- **Product Knowledge:** Maintain an up-to-date understanding of ADM's product offerings and services to provide accurate information and guidance to customers.
- **Feedback Loop:** Gather customer feedback during chat sessions, track recurring issues, and collaborate with relevant teams to suggest improvements.
- **Documentation:** Maintain accurate records of customer interactions and transactions in the company's CRM system.
Assist in documenting FAQs and best practices for internal reference.
- **Collaboration:** Work closely with the marketing and sales teams to share insights from customer interactions and support promotional campaigns.
- **Continuous Learning:** Participate in training sessions and team meetings to enhance product knowledge and customer service skills.
Stay informed about industry trends and best practices in live chat support.
- **Project Management:** Assist in managing special projects as assigned, ensuring timely delivery and effective communication with stakeholders.
--- **Requirements:** - **Education:** High school diploma or equivalent; additional certifications in customer service or related fields are a plus.
- **Experience:** Minimum of 1 year in a customer service role, preferably with live chat support experience.
- **Personality Traits:** - **Driven:** A strong desire to succeed and excel in all tasks undertaken, with a focus on achieving goals and targets.
- **Resilient:** Ability to bounce back from setbacks and maintain a positive attitude in challenging situations.
- **Soft Skills:** - **Project Management:** Experience or understanding of project management principles to assist in managing tasks effectively.
- **Persuasion:** Ability to influence customers positively and guide them toward appropriate solutions or product offerings.
- **Technical Skills:** Proficiency in using live chat software and CRM tools.
Familiarity with Microsoft Office Suite.
- **Communication:** Excellent verbal and written communication skills in English; conversational proficiency in additional languages is an advantage.
--- **Working Environment:** At ADM, you will explore and express your creative side in a workplace that celebrates innovation.
Join a team where bold ideas are encouraged, and every day brings the opportunity to learn and grow.
--- **Benefits:** - **Travel & Spending Expenses:** Reimbursement for work-related travel and expenses.
- **Company Transportation:** Provides transportation options to facilitate commute.
- **Employee Discounts:** Enjoy exclusive discounts on products and services offered by the company.
--- **Application Deadline:** Interested candidates are encouraged to apply by **October 26, 2024**.
**Equal Opportunity Statement:** Archer Daniels Midland is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applicants from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

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