Estee Lauder

2 days ago

Auckland, New Zealand Cgr Services Full time

Estee Lauder - Counter Manager - Auckland International Airport - Full-Time POSITION SUMMARY The Counter Manager is responsible for driving retail sales while delivering excellent Customer Service.
This involves managing, coaching, and developing the talent and capabilities of their team to achieve optimal performance.
The Counter Manager is required to deliver retail operational excellence to provide an efficient and effective work environment.
The Counter Manager is also required to spend majority of their time on the floor, coaching and leading by example to ensure the Estee Lauder TR experience is delivered to each customer.
Strong communication and exceptional follow-up are essential to delivering excellence in execution.
It is essential to collaborate closely with their management team to achieve and exceed performance targets.
Other responsibilities include but are not limited to self- development, maintaining the store environment, and leading all administrative and online duties.
ACCOUNTABILITIES Sales and Customer Service Work closely with sales manager to develop strategies to achieve retail targets, drive rankings in store and to address shortfalls in the counter's performance.
Drive retail sales to ensure all daily, weekly, monthly targets achieved.
Track and monitor progress via the daily Business Record.
Set and allocate individual sales and service targets based on working shift / performance to ensure that the team target is consistently achieved.
Monitor and report competitor's sales trend.
Coach BAs to achieve targets via demonstration, consultation.
Ensure all customer complaints are handled professionally.
Prepare and conduct daily counter team meetings to review team goals, results and to elicit feedback.
Managing general counter management such as display, counter cleanliness, tester, inventory etc.
Manage stock levels through analysing rate of sale, seasonal change and promotional activity.
Feedback to brand or retailer on orders for promotions / peak seasons or out of stocks.
Ensure correct stock rotation and replenishment.
Ensure Daily Business Records completed accurately and legibly and forwarded to the Office / AC within established time frames.
Ensure Merchandising standards are maintained as directed by the support office.
Team Leadership Understanding and ensuring all team member adhere to brand DNA and expectations such as brand culture, grooming guidelines, service standard, product knowledge, selling skills, team goals / strategies and policies & procedures.
Working with SEE and store team to effectively manage each BA's working shift, working hours.
Conduct coaching and feedback to each BA's on their work behavior or performance.
Coach team to ensure all tasks should be aligned with the business which comes from brand / company guideline and share equally to all team members.
Delegate and share responsibilities across team to ensure full understanding of all facets of counter management.
Encourage team to be aware of business performance and participate in raising new ideas and ways of doing things.
Attend and actively participate in all training programs motivating team members.
Help sales manager to source, screen, and co-interview potential BA applicants when required.
Conduct trainings guided by brand sales and education team for all team members or newly hired Bas when required.
Relationship / Communication Clearly understand and communicate to BAs which comes from the brand or retailers.
Develop and maintain productive business partnership with retailers to ensure good business relationship and environment.
Clearly communicate to the team in timely manner if any notice / announcement, marketing plans and promotional information etc.
Qualifications Ability Requirements Ability to work with flexible roster including evenings and weekends in a fast paced environment.
Ability to work effectively as part of a team.
Training attendance & in-store meeting attendance and facilitation.
Ability to analyze and interpret figures and comments in writing weekly / monthly reports.
Ability to assess customer and staff needs and make recommendations.
Training and coaching of new and existing employees.
Professional demeanour and ability to be flexible and handle change in a positive manner.
Physical Requirements Manual handling activities such as packing, unpacking and lifting of stock and materials.
Setting up displayer and events in your location.
Must be able to wear Tom Ford Beauty products.
Must be physically able to stand on feet during shift hours.
Relevant Indicators Excellent customer service skills.
Previous experience in sales / goal driven environment is desirable.
Excellent communication skills, leadership, organizational and time management skills.
Personal Attributes Results Oriented, with high drive to meet objectives and standards.
Pursue goals beyond what is required or expected of them.
Senses others' development needs and bolsters their abilities.
Anticipates, recognises and meets customers' needs.
Skilled at winning people over.
Handles difficult and tense situations with diplomacy and tact.
Guides the performance of others while holding them accountable.
Models team qualities like respect, helpfulness and cooperation.
Cultivate and maintain extensive informal networks.
Job : Retail - Store Primary Location : Asia Pacific-NZ-AUK-Auckland Job Type : Standard Schedule : Full-time Shift : 1st (Day) Shift Job Number : 243297 #J-18808-Ljbffr

  • Estee Lauder Companies

    2 months ago

    Auckland City, New Zealand The Estée Lauder Companies Full time

    **About Estee Lauder Companies** The Estée Lauder Companies (ELC) is a global leader in prestige beauty. We manufacture, market, and sell high-quality skin care, makeup, fragrance, and hair care products, and serve as a steward of consumer-beloved luxury and prestige brands globally. Driven by a spirit of creativity and innovation, and a desire to have a...

  • Estee Lauder Counter Manager

    5 months ago

    North Shore City, Auckland, New Zealand Green Cross Health Full time

    Looking for a fresh start in a super supportive environment? An exciting role is opening soon that gives you an opportunity to shine. Work 1 minute from gorgeous Orewa beach, a short walk at lunchtime! And NO LATE nights and only one Saturday a month! We require a person with personality and spark to manage the Estee Lauder counter on 3 days a week. Our...

  • Estee Lauder Companies

    1 day ago

    Auckland, New Zealand Estée Lauder Companies Full time

    Estee Lauder Companies - Multi-Brand Assistant Store Manager - Manawa Bay, Auckland - Full Time - 37.5hrs p/w The Estée Lauder Companies (ELC) is a global leader in prestige beauty.We manufacture, market, and sell high-quality skin care, makeup, fragrance, and hair care products, and serve as a steward of consumer-beloved luxury and prestige brands...

  • Estee Lauder Companies

    5 months ago

    Auckland City, New Zealand The Estée Lauder Companies Full time

    **DAY IN THE LIFE**: **_“Our #ELC Family is a bold community of individuals. We don’t just place a high value on individuality, we seek it out, cultivate it and celebrate it in our daily work. Collectively, our diverse points of view, skillsets and talents make us the creative and innovative global leader we are today in prestige beauty. There is immense...

  • Estee Lauder

    5 months ago

    Auckland City, New Zealand The Estée Lauder Companies Full time

    *** The Counter Manager is responsible for driving retail sales while delivering excellent Customer Service. This involves managing, coaching, and developing the talent and capabilities of their team to achieve optimal performance. The Counter Manager is required to deliver retail operational excellence to provide an efficient and effective work...

  • Estee Lauder Companies

    2 months ago

    Auckland City, New Zealand The Estée Lauder Companies Full time

    The Estée Lauder Companies (ELC) is a global leader in prestige beauty. We manufacture, market, and sell high-quality skin care, makeup, fragrance, and hair care products, and serve as a steward of consumer-beloved luxury and prestige brands globally. Driven by a spirit of creativity and innovation, and a desire to have a positive impact on our communities,...

  • Estee Lauder

    1 day ago

    Auckland, New Zealand Cgr Services Full time

    Estee Lauder - Beauty Advisor - Christchurch International Airport Departure - Full Time Position Summary : Exceptional customer service is our top priority whilst working in a fast-paced Airport environment. As a Beauty Advisor, you will be employed under the retailer to represent our brand to the consumer. Your purpose is to enable people to look and feel...

  • Estee Lauder

    1 day ago

    Auckland, New Zealand Cgr Services Full time

    Estee Lauder - Beauty Advisor - Christchurch International Airport Departure - Full Time Position Summary: Exceptional customer service is our top priority whilst working in a fast-paced airport environment.As a Beauty Advisor, you will be employed under the retailer to represent our brand to the consumer.Your purpose is to enable people to look and feel...

  • Estee Lauder

    2 weeks ago

    Auckland, New Zealand Cgr Services Full time

    Estee Lauder - Beauty Advisor - Christchurch International Airport Departure - Full TimePosition Summary: Exceptional customer service is our top priority whilst working in a fast-paced airport environment. As a Beauty Advisor, you will be employed under the retailer to represent our brand to the consumer.Your purpose is to enable people to look and feel...

  • Estee Lauder

    2 days ago

    Auckland, New Zealand Cgr Services Full time

    Estee Lauder - Beauty Advisor - Christchurch International Airport Departure - Full Time Position Summary: Exceptional customer service is our top priority whilst working in a fast-paced airport environment. As a Beauty Advisor, you will be employed under the retailer to represent our brand to the consumer. Your purpose is to enable people to look and feel...

  • Estee Lauder

    2 days ago

    Auckland, New Zealand Cgr Services Full time

    Estee Lauder - Beauty Advisor - Christchurch International Airport Departure - Full TimePosition Summary : Exceptional customer service is our top priority whilst working in a fast-paced Airport environment. As a Beauty Advisor, you will be employed under the retailer to represent our brand to the consumer.Your purpose is to enable people to look and feel...

  • Estee Lauder

    1 day ago

    Auckland, New Zealand Cgr Services Full time

    Estee Lauder - Beauty Advisor - Christchurch International Airport Departure - Full Time Position Summary : Exceptional customer service is our top priority whilst working in a fast-paced Airport environment. As a Beauty Advisor, you will be employed under the retailer to represent our brand to the consumer. Your purpose is to enable people to look and...

  • Estee Lauder

    1 week ago

    Auckland, New Zealand Cgr Services Full time

    Estee Lauder - Counter Manager - Auckland International Airport - Full-Time POSITION SUMMARY The Counter Manager is responsible for driving retail sales while delivering excellent Customer Service. This involves managing, coaching, and developing the talent and capabilities of their team to achieve optimal performance. The Counter Manager is required to...

  • Multi-Brand Retail Advisor

    4 weeks ago

    Auckland, New Zealand The Estée Lauder Companies Inc. Full time

    Job Description - Multi-Brand Retail Advisor - Manawa Bay, Auckland - FT, PT & Casual (248320)BrandJobAbout Estee Lauder CompaniesThe Estée Lauder Companies (ELC) is a global leader in prestige beauty. We manufacture, market, and sell high-quality skin care, makeup, fragrance, and hair care products, and serve as a steward of consumer-beloved luxury and...

  • Multi-Brand Retail Advisor

    2 days ago

    Auckland, New Zealand The Estée Lauder Companies Inc. Full time

    Job Description - Multi-Brand Retail Advisor - Manawa Bay, Auckland - FT, PT & Casual (248320)BrandJobAbout Estee Lauder Companies The Estée Lauder Companies (ELC) is a global leader in prestige beauty. We manufacture, market, and sell high-quality skin care, makeup, fragrance, and hair care products, and serve as a steward of consumer-beloved luxury and...

  • Multi-Brand Retail Advisor

    2 weeks ago

    Auckland, New Zealand The Estée Lauder Companies Inc. Full time

    Job Description - Multi-Brand Retail Advisor - Manawa Bay, Auckland - FT, PT & Casual (248320)BrandJobAbout Estee Lauder Companies The Estée Lauder Companies (ELC) is a global leader in prestige beauty. We manufacture, market, and sell high-quality skin care, makeup, fragrance, and hair care products, and serve as a steward of consumer-beloved luxury and...

  • Estee Lauder

    2 weeks ago

    Auckland, New Zealand Cgr Services Full time

    Estee Lauder - Counter Manager - Auckland International Airport - Full-TimePOSITION SUMMARY The Counter Manager is responsible for driving retail sales while delivering excellent Customer Service. This involves managing, coaching, and developing the talent and capabilities of their team to achieve optimal performance.The Counter Manager is required to...

  • Estee Lauder Companies

    4 weeks ago

    Auckland, New Zealand The Estée Lauder Companies Inc. Full time

    The Estée Lauder Companies (ELC) is a global leader in prestige beauty.We manufacture, market, and sell high-quality skin care, makeup, fragrance, and hair care products, and serve as a steward of consumer-beloved luxury and prestige brands globally.Driven by a spirit of creativity and innovation, and a desire to have a positive impact on our communities,...

  • Estee Lauder

    2 weeks ago

    Auckland, New Zealand Cgr Services Full time

    Estee Lauder - Counter Manager - Auckland International Airport - Full-TimePOSITION SUMMARYThe Counter Manager is responsible for driving retail sales while delivering excellent Customer Service. This involves managing, coaching, and developing the talent and capabilities of their team to achieve optimal performance.The Counter Manager is required to deliver...

  • Estee Lauder

    2 days ago

    Auckland, New Zealand Cgr Services Full time

    Estee Lauder - Counter Manager - Auckland International Airport - Full-TimePOSITION SUMMARYThe Counter Manager is responsible for driving retail sales while delivering excellent Customer Service. This involves managing, coaching, and developing the talent and capabilities of their team to achieve optimal performance.The Counter Manager is required to deliver...