Product Specialist

3 weeks ago

Auckland, New Zealand Vodafone New Zealand Limited Full time

At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.
We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whanau.
Are you passionate about technology and telecommunications and looking to grow your product skills?
We're seeking a Product Specialist to join our team, reporting to the Enterprise Product Specialist Chapter Lead. In this role, you'll play a key part in delivering top-tier products and services to both channel partners and customers.
This is an exciting opportunity for someone with foundational product knowledge and a background in telecommunications to collaborate with industry leaders and help deliver impactful solutions to businesses across New Zealand.
Ko to mahi – what you'll do Understand the Enterprise product catalogue and roadmap within your portfolio.
Optimise customer onboarding and support journeys whilst ensuring alignment with baseline processes.
Manage Go to Market content creation.
Produce quality training material focusing on digital and self-service channels.
Train and raise awareness on new products and services we deliver.
Act as the liaison for support and enablement channels within the wider company.
Na tou rourou - what you'll bring You will have an agile mindset with a working knowledge of Agile methodologies.
Be customer first driven, always looking to create great customer experiences.
You will be unafraid of thinking outside the box, embracing a try and learn mentality.
Ideally have experience within the Telecommunication industry and be familiar with our products.
Network experience and exposure to WAN deployments, SASE and related managed services would be advantageous.
Excellent communication and stakeholder management skills are a must.
You identify as a proactive, self-motivated individual who demonstrates initiative, curiosity, and pride yourself on your ability to work independently without constant supervision.
At One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We've got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.
Joining the One New Zealand whanau will stretch you, challenge you and provide opportunities you've been seeking to expand your career. You'll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

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