Senior Manager Transformation

3 weeks ago

Auckland, New Zealand ASB Bank Full time

Here at ASB, the customer is at the heart of everything we do as a bank.

Living our values every day is integral to achieving our vision of being an unbeatable team delivering unbeatable customer experiences, and we're committed to fostering a culture where our people are engaged, passionate and valued.

We are currently looking to recruit for a Senior Manager Transformation who will work with senior stakeholders to enhance operational process efficiency, optimise workflows, and implement cutting edge tools and technologies.

About the Role:
  • Partner with key stakeholders across the financial crime operations landscape to enhance operational efficiency, optimise workflows, and implement cutting edge tools and technologies.
  • Drive collaboration, innovation and learning within the organisation.
  • Preparation of high quality, concise and robust executive and senior leadership steering committee and management documents that drive decision making.
  • Accurate financial management, reporting and forecasting across project initiatives - with a particular focus on benefits (financial and non-financial).
  • Provide process guidance, mentorship, and foster a culture of innovation and excellence.
  • Identify opportunities for process optimisation, efficiency gains, and cost savings through analysis, collaboration with stakeholders, and benchmarking against industry standards.
  • Champion change management efforts related to process improvements and tooling implementations, ensuring seamless adoption and integration across departments.
  • Deliver high quality design and execution to achieve both customer experience and commercial outcomes, particularly contact volume reduction, digitising service journeys, eliminating complexity and support staff, thereby improving staff experience.
What do I need to be successful?
  • The ideal candidate will possess a blend of strategic vision, technical expertise, and strong leadership skills to drive process re-design and continuous improvement initiatives.
  • Bachelor's degree in finance, engineering, or a related field.
  • Proven experience in process improvement, business process reengineering, or operations management, ideally in a leadership role.
  • Strong analytical skills with the ability to interpret data, identify trends, and drive decision-making.
  • Excellent project management skills and benefits tracking/realisation, with experience leading complex, cross-functional initiatives from conception to completion.
  • Proficiency in process modelling hierarchies/tools, and familiarity with automation.
  • Demonstrated ability to influence stakeholders at all levels and drive organisational change.
  • Exceptional communication, presentation, and interpersonal skills.
  • The ability to understand complex business requirements and translate them into technical specifications and deliver to those specifications.

ASB is grounded in our values (caring, integrity, passion, courage, and united). They guide our day-to-day interactions with our team, customers, and community. They are what makes ASB - ASB.

We offer a flexible and supportive work environment as well as an open and inclusive culture; a place where we welcome and value your individuality, ideas, and goals.

Join ASB and make a significant impact in combating fraud while upholding our commitment to service excellence. Apply now and be part of a team dedicated to protecting our customers and their assets.

How to apply?

For more information on responsibilities and requirements see the attached position description, please note that all applications must be received via our careers site online.

If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you

Job details

Reference # SSC158488

Posted on 22 Nov 2024

Location(s) Auckland, North Wharf

Expertise Finance, Project Management, Simplification

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