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Head of Digital Services

2 months ago

DevonportTakapuna, New Zealand Mitre 10 Full time

Thank you for your interest in this position.We have received your application from Indeed, so the first step of your application is complete.To finish your application we will email you further details.Head of Digital Services & PlatformsMitre 10 has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer.We have an exciting new opportunity for a Head of Digital Services & Platforms to join our Albany, Auckland based Support Centre.In this role, you will manage the operations of our Technology Platforms & Services teams, leading a talented team to deliver exceptional digital services. You’ll collaborate across departments to align technology with business goals and drive innovation.Reporting to the Chief Digital & Strategy Officer, your responsibilities will include but not be limited to:Oversee the delivery of digital service management, ensuring efficient operations and support through a dedicated service desk, including incident response, serving as the primary escalation point for incident management.Maintain a relentless focus on simplifying and standardising the technology landscape across the support center and stores to reduce risk, streamline processes, and enhance automation and self-service.Oversee the design, implementation, and maintenance of the organisation’s IT networks, ensuring optimal performance and security.Ensure the provision of high-quality support for store IT applications, addressing issues promptly and effectively.Manage relationships with IT vendors, negotiate contracts, and ensure the delivery of high-quality products and services.Manage the development, deployment, and maintenance of cloud and platform solutions, ensuring scalability, reliability, and security.Lead, coach and mentor a high performing Digital Services & Platforms team.About you:Bachelor’s degree in information technology, Computer Science, or a related field (Master’s degree preferred).Proven experience in a Senior Digital leadership role, with a strong track record of managing IT services and teams.In-depth knowledge of IT service management, cloud and platform engineering, network management, application support, and vendor management.Excellent leadership, communication, and interpersonal skills.A commitment to continuous improvement and innovation.About us:We are a team moving forward and that is a result of our motivated, skilled team members. There is an attractive remuneration package for this role, including generous staff buying privileges, life insurance, discounted medical insurance, a birthday day off, flexible working options, and more. We're committed to supporting our team’s well-being and ensuring everyone feels valued as we continue to move forward together.If you are a highly motivated individual who is passionate about being part of the Mitre 10 team and a company in growth mode, then we want to hear from you. Please provide your CV, including your remuneration expectations, via this website.Location: Auckland, Rodney & North Shore, North Shore - Support Centre
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