Casual Customer Service Banker

4 weeks ago

Wellington, New Zealand Bank Of New Zealand Full time

Casual Customer Service Banker - Wellington RegionKo matou tenei | This is Us Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding turanga (role) with plenty of opportunity to ako (learn). If you can imagine a better future, let's find a way
As a Casual, you'll be the first point of contact for our customers on the branch floor, therefore your ability to engage and listen to customers will be essential. Please note that being a Casual employee, there are no guaranteed minimum hours of work and regular pattern of work.
This role will cover multiple branches in the Wellington region, so you will need to be available to travel to Kilbirnie, Wellington CBD, Porirua and Lower Hutt. You'll report to the Senior Partner, and here's what they had to say about working as a Casual for BNZ:
What are 5 day to day tasks the person in this role will complete? Engage with customers in a warm friendly manner with a big smileProcessing customer transactional banking needsUpdating customers personal details and identificationAssist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goalsHelp educate our customers on our online platforms, tools and digital solutionsWhat is the most exciting thing about this opportunity? If you're interested in a career in Banking, this could be your place to start However, this is casual employment, therefore there are no guaranteed minimum hours of work and regular pattern of work. But no two days are the same for our Casuals and you'll have the opportunity to learn and grow your skills in Banking.
What attributes will this person have in order to be successful? What's most important in this role is a genuine desire to help customers, providing them with the very best service. Banking experience is not required, we can teach you the banking side of the role, but you will have previously customer service experience and ideally within a fast-paced environment. You'll deal with a variety of enquiries from a wide range of customers, so you'll need to bring a can-do attitude, resilience and logical approach to problem solving.
You'll enjoy helping tangata (people), delivering an amazing experience to customersA keen eye for detail that ensures transactions are completed efficiently and accuratelyResilience, self-motivation and lots of energyAbility to multi-task, highly adaptable to change and proactiveYou'll really get to know the locals, so the ability to build lasting relationships with both team members and customers is essentialWhat is the tima (team) culture and environment like? We have a great tima across the region. We are a very supportive and inclusive tima, where we encourage each other to be the best every day. You'll work with so many awesome tangata (people), and what connects us is our passion for delivering exceptional customer service.
Nau Mai ki te Peke o Aotearoa | Come to the Bank of New Zealand If you are keen to join a fun organisation where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then please review the Job Description and show your interest by submitting your application - we can't wait to read it.
Applications for this vacancy close Friday, 25 October 2024. Job detailsReference # 148652
Posted on 17 Oct 2024
Location(s) Wellington, Lower Hutt, Porirua
Expertise Contact Centre / Sales and Service, Customer Service, Retail/Branch Banking, Retail, Stores/Branches
Job level(s) Entry, Graduate, Experienced/Professional
If this is your first time applying for a job at BNZ, it involves a simple two-step process.
Registration. Create a user account, and upload your CV and desired employment criteria. You can login anytime to update your details, and track your job application status.Application. Complete a quick job-related questionnaire. If you apply for future roles, you'll only need to complete the second step.Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.
After you've appliedDepending on which role you have applied for our recruitment process may vary slightly, but in most cases, will involve the following steps:
You'll receive an email acknowledging your application.Our recruitment team will review your application and get back to you within 1-2 weeks of the job closing.If shortlisted, you may be asked to complete some testing relevant to the position you have applied for, and/or be invited to complete a phone or video-based interview. If you're invited to complete a digital interview as the next stage of your application we'd love you to embrace it. Digital interviews allow more people the opportunity to demonstrate their abilities to the hiring manager in a new and innovative way giving you a better chance of securing your dream role. Relax, be yourself and don't worry, we all feel a bit awkward in front of the camera.If successful, you'll move through to the interview stage which may include a two-stage individual interview, or a group-based assessment centre.Please note, some roles may also require you to complete psychometric, verbal, numeric, and abstract reasoning tests during the recruitment process.

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