Service Advisor

3 weeks ago

Auckland, New Zealand Cgr Services Full time

Service Advisor - Armstrong's Botany Great base salary + attractive bonus scheme Career development opportunities. Supportive team and leadership.
Join us as a pivotal member of our service department, where you will play a crucial role in delivering exceptional service to our valued customers.
Benefits:Represent a leading dealership groupReceive an attractive salary package (Base + Commissions)Company vehicleSupportive team environmentBrand-specific trainingGrowth opportunitiesYou enjoy face-to-face interactions with customers at the most important time, servicing your vehicle Your role will involve coordinating and scheduling service appointments, liaising with customers to understand their vehicle needs, and effectively communicating with our technicians to ensure timely and accurate service delivery.
Responsibilities:Schedule and manage service appointments, optimising workshop efficiencyWelcoming customers and effectively communicating vehicle needsAccurately document vehicle issues, providing detailed information to the technicians for diagnostics and repairsProvide accurate cost estimates and clearly explain service options to customers, obtaining approval before proceeding with any workCoordinate loan vehiclesProcess service orders, invoicingRequirements:Min 3 years experience in the same or similar in the automotive industryDealership experience and automotive knowledgeProfessional interpersonal and communication skillsExcellent organisation and time management skillsAbility to multi-task and prioritiseA customer-centric mindset with a focus on providing exceptional serviceAbility to work collaboratively within a team environmentA Full NZ Drivers License, or international equivalent requiredTo apply, please submit your CV and cover letter outlining your relevant experience and why you would be the ideal candidate for this role.

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