Inbound Contact Centre Manager

3 days ago


Auckland, New Zealand Tribe (New Zealand) Limited Full time

About the Company:

Well-known global organization that is a household name. There is a lot of complexity here to keep you busy and engaged, and this role plays a pivotal part in supporting both customers and the sales function.

About the Role:

As the Inbound Contact Centre Leader, you will be responsible for leading a team of 11 inbound contact centre representatives who support the internal sales team, customers, and end consumers. The nature of the queries will vary from order processing to organizing a technician, handling customer complaints (very rare), and supporting one of the territory sales reps.

This role is all about people. We are looking for an experienced contact centre leader who is highly empathetic, understands what it takes to build strong internal relationships, and can lead the team from the front. You must be comfortable working in a busy and fast-paced environment where you need to juggle conflicting priorities.

About You:

This role is focused on people leadership, coaching, and building a high-performance team. You will have previous experience leading an inbound customer service team, either as a team leader or an experienced customer service manager.

In addition to this, we are looking for someone who understands what it means to work in a fast-paced environment and enjoys building strong internal relationships. This organisation is very focused on putting the customer first, so this must be something you truly value

Apply Now

To find out more, please get in touch with Lidya Paljk - ******** for a confidential chat.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.  At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We're all on a journey together so come along…



  • Auckland, New Zealand Tribe (New Zealand) Limited Full time

    About the Company: Well-known global organization that is a household name. There is a lot of complexity here to keep you busy and engaged, and this role plays a pivotal part in supporting both customers and the sales function. About the Role: As the Inbound Contact Centre Leader, you will be responsible for leading a team of 11 inbound contact centre...

  • Contact Centre Manager

    5 months ago


    Auckland City, New Zealand JUCY Full time

    We've got cars campervans and motorhomes across Australia and New Zealand and we are all about our customers and them having the trip of a lifetime. If managing people is your passion then we have the role for you. We are looking for a passionate and experienced Contact Centre Manager to join our team at JUCY Headquarters. The successful applicant will...


  • Auckland City, New Zealand Oneflick Full time

    Inbound, Outbound and Customer Services roles - Fantastic company - Great team environment If you are looking for a contact centre role where you can utilize your customer services skills already gained in either a face-to-face or phone environment, we would love to hear from you. We are working on a few exciting opportunities within a well-known...


  • Auckland, New Zealand Madison Recruitment Full time

    Grow your customer service career in a supportive team environment Full time hours on offer with growth opportunities for the right candidate Enjoy an easy commute in this South East location! About the role: You will use your customer service skills to provide efficient and quality communication via inbound, outbound, and electronic communication. As the...


  • Auckland City, New Zealand The Warehouse Group Full time

    **Company Description** Are you ready to lead, inspire, and drive success in a fast-paced environment? We're looking for a dynamic North Island Distribution Centre Inbound Manager (NIDC Inbound Manager) who thrives on challenges and excels at turning operational complexities into streamlined solutions. The Warehouse Group (TWG) has become a Kiwi household...


  • Auckland City, New Zealand The Warehouse Full time

    Company Description Are you ready to lead, inspire, and drive success in a fast-paced environment? We're looking for a dynamic North Island Distribution Centre Inbound Manager (NIDC Inbound Manager) who thrives on challenges and excels at turning operational complexities into streamlined solutions. The Warehouse Group (TWG) has become a Kiwi household...


  • Auckland City, New Zealand Qantas Airways Limited Full time

    Play your part in delivering memorable customer experiences- Rare opportunity to join our 24/7 Auckland Contact Centre in a permanent, full-time role- Hybrid working environment We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no...


  • Auckland City, New Zealand Te Whānau o Waipareira Full time

    **About the Mahi** Te Whānau o Waipareira is dedicated to the health and wellbeing of Māori across Tāmaki Makaurau and beyond. Our spectrum of services is evolving. This is where you fit in... As a Kaitūhono within our upcoming Contact Centre, you will be the first point of contact for whānau, delivering phone-based support and guidance. With a warm...


  • Auckland City, New Zealand Madison Recruitment Full time

    Madison is looking for Temp Contact Centre Consultants to service the growing needs for our client Qantas. Qantas is well established in the airline industry and has been serving communities for more than 100 years. Along with excellent service they aim to have a positive impact on the broader community and minimise their impact on the environment. And,...


  • Auckland City, New Zealand Madison Recruitment Full time

    Madison is looking for Temp Contact Centre Consultants to service the growing needs for our client Qantas. Qantas is well established in the airline industry and has been serving communities for more than 100 years. Along with excellent service they aim to have a positive impact on the broader community and minimise their impact on the environment. And,...


  • Auckland City, New Zealand Qantas Airways Limited Full time

    Play your part in delivering memorable customer experiences - Rare opportunity to join our 24/7 Auckland Contact Centre in a permanent, full-time role - Hybrid working environment We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no...


  • Auckland, New Zealand Konnect Koncepts Limited Full time

    About the Role Te Whanau o Waipareira is dedicated to the health and wellbeing of Maori across Tamaki Makaurau and beyond. Our spectrum of services is evolving, and this is where you fit in... As a Kaituhono within our Contact Centre, you will be the first point of contact for whanau, delivering phone-based support and guidance. You will connect with whanau...

  • Customer Service

    5 months ago


    Auckland City, New Zealand Alpha Personnel Recruitment Ltd Full time

    We're on the look out for a savvy customer service representative with great communication skills and a high level of attention to detail to join a busy health-based contact centre located at North Shore Hospital. You will be responsible for processing incoming internal and external calls within this large organisation and also dealing with some patient...


  • Auckland, New Zealand Konnect Koncepts Limited Full time

    About the Role Te Whanau o Waipareira is dedicated to the health and wellbeing of Maori across Tamaki Makaurau and beyond. Our spectrum of services is evolving, and this is where you fit in... As a Kaituhono within our Contact Centre, you will be the first point of contact for whanau, delivering phone-based support and guidance. You will connect with...


  • Auckland City, New Zealand National Storage Full time

    It’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader within Australasia for all things storage. Due to an internal promotion, we have an exciting opportunity for a New Zealand Contact Centre Manager to join our rapidly growing, ASX 200 listed company with 220+ Centres located across...


  • North Shore City, Auckland, New Zealand Mitre 10 Full time

    Mitre 10 has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer. We have an exciting and newly created opportunity available to join our Albany, Auckland based Support Centre as an **Inbound Operations...

  • Inbound Supervisor

    4 months ago


    Auckland City, New Zealand GPC Asia Pacific Full time

    **Monday - Friday, 2.30pm to 11.00pm (40 Hours)**: - ** Wiri location**: - ** Unbeatable staff discounts, amazing training program & development on offer** **About the role**: The role of the Inbound Supervisor is to develop, administer and lead the receiving processes and procedures within Repco distribution. This includes but is not limited to:...


  • Auckland City, New Zealand Corpay Full time

    Your role The SME Manager leads Corpays retention, early-life servicing and proactive account management activity across Australia and New Zealand for our Small to Medium size customers. The SME manager is responsible for two teams; The Customer Success Advisors whose focus is on their Early-Life, ensuring they’re set up to ‘succeed’ through the rest...


  • Auckland City, New Zealand AA New Zealand Full time

    **About us**: For over 120 years we've been helping kiwis on their adventures. We've become a trusted partner to our members, who are at the heart of everything we do. And, as one of New Zealand's most enduring brands, we've become a permanent feature of our cultural landscape. Our people are talented, naturally curious and love to ask, 'what's next?' This...


  • Auckland City, New Zealand Generate Full time

    **Client Relationship Manager - Inbound** **About Us** We are a proudly NZ owned and operated KiwiSaver and wealth manager. We were founded on the belief that all Kiwis should have access to simple, easy to understand financial advice and socially responsible investments that deliver long-term profitability. Ultimately, we exist to educate, empower, and...