Lodge Manager

2 weeks ago

Bayofplenty, New Zealand Black Swan Lakeside Boutique Hotel Full time

Black Swan Boutique Lakeside Hotel & Restaurant is seeking a flexible and responsive manager. You will have a true passion for delighting guests and building a unique guest experience. This role offers a diverse range of responsibilities and an exciting challenge operating the accommodation along with its facilities. This is an ideal opportunity to make your mark.You will be managing all aspects of the day-to-day operations, reporting directly to the Capstone Hotel Management, ensuring alignment with the overall strategic and operating plan for the business while working with the Capstone Hotel Management team.This position is well suited for a Front Office Manager or Restaurant Manager wanting to step up to progress their career. Onsite accommodation is provided for the successful candidate.Responsibilities:Management of the Lodge within parameters outlined in the management agreement.Manage the hotel within compliance guidelines and standards detailed in operating manuals.Proactively control costs in line with forecasted business and targeted profitability utilizing established systems and procedures.Protect and maintain the assets of the hotel: plant, equipment, structural, and the intellectual property of Capstone.Manage the hotel within statutory and legislative constraints, not exposing the business, the company, or individuals to potential litigation.Maintenance of an ongoing quality service and product improvement programme linked to feedback from guests and customers.Maintain a standard of product and service delivery that is consistent with customer expectations and brand standards.Ensure management and staff respond proactively to all customer issues, queries, and complaints.Manage Human Resources within constraints of employment and other statutory legislation affecting the employment of staff.Recruit, induct, train, develop, and retain employees.Ensure safe work practices are adhered to within the constraints of Occupational Health and Safety legislation and Capstone policies, and that all staff are aware of emergency procedures.Consistently review staff performance utilizing Capstone performance review systems and react to measured employee morale through the Employee Opinion Survey.Promote open and effective communication systems for staff, ensuring hotel and corporate-based methods of communication are fully utilized.To be successful you will require:Outstanding leadership skills and previous experience managing a large team, recruiting, training, and supervising staff, with HR experience in all aspects.Great motivator and communicator.Excellent, high-quality customer service, ensuring positive guest experiences.Ensure exceptionally high and consistent standards are met throughout the Lodge.Flexible with regards to work hours to fit around the daily operations and seasonal demands.This is a fantastic opportunity to allow your level of experience and passion for the industry to shine. Accommodation is provided on-site as part of the remuneration package; this role is a full-time permanent position.If you are interested in this opportunity and believe that you have what it takes to work in a fantastic location, please submit your application to ****** NZ residents or current visa holders apply for this role, as we are unable to sponsor for this position.
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