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Live Chat Officer

2 months ago

Christchurch, New Zealand Time Warner Full time

Job Description: Time Warner is seeking a motivated and resourceful Live Chat Officer to join our team in Christchurch, Canterbury, NZ. As an Associate Level Live Chat Officer, you will be responsible for providing exceptional customer service through our live chat platform. Responsibilities:- Manage and respond to customer inquiries and issues in a timely and professional manner via live chat.- Assist customers with product information, troubleshooting, and issue resolution.- Collaborate with other departments to escalate and resolve complex customer concerns.- Maintain accurate records of customer interactions and transactions.- Identify opportunities to improve customer service processes and procedures. Requirements:- Bachelor's degree in a related field preferred.- Minimum of 3 years of experience in a customer service role.- Strong communication and interpersonal skills.- Strategic planning and project management skills.- Motivated and resourceful personality traits.- Ability to work effectively in a fast-paced environment.- Proficiency in Microsoft Office and CRM software. Benefits:- Remote work flexibility.- Company transportation.- Employee discounts. Working Environment:At Time Warner, we encourage calculated risk-taking to drive innovation and progress. We value creativity, teamwork, and a growth mindset. Deadline to apply: ******** Equal Opportunity Statement:Time Warner is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.