3 x Housing Support Manager

3 weeks ago

Christchurch, New Zealand Kāinga Ora - Homes and Communities Full time
Job Opportunity: Housing Support Manager

Do you excel in a dynamic, fast-paced environment and seek an opportunity to make a meaningful difference in the lives of individuals and families? If so, we'd love to hear from you

We have 2 permanent and 1 fixed-term (8-month) opportunities located in Christchurch South.

Competitive salary of $82,594 + 5 weeks of annual leave and a robust benefits package.

As Housing Support Manager, you will work directly with a portfolio of our customers and their whānau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.

You will be supporting some of our high and complex needs customers and manage some disruptive behaviour situations as well. You will visit our customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau.

You will also be required to work with our tenants on rent arrears and debt collection/recovery.

Key Responsibilities:
  • Build relationships with customers from all backgrounds.
  • De-escalate highly emotional situations and problem solve.
  • Work on rent arrears and debt recovery.
  • Preferably have experience in tenancy, emergency, or social housing.
  • Knowledge of the Residential Tenancy Act is an advantage.
  • Show passion for supporting customers with challenging housing and wellbeing needs.
  • Foster cultural awareness, particularly in working with Māori and Pasifika.

As this role requires travelling around the local area, you will need a current, clean, and full NZ driver's license (pool vehicle provided).

As a Kāinga Ora - Homes and Communities employee, we want to ensure you have all the tools and support you need. We prioritize your health, work-life balance, and support your personal and career development through on-the-job learning, training courses, secondments, and study opportunities.

Our values guide how we work every day. Please note: all applicants, including existing employees, need to follow this process. If you have any questions, please contact the recruitment team via .

Applications close by 23:55 on Friday, 22 November 2024.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.

Reference

Posted on: 08 Nov 2024

Location: Christchurch

Expertise: Case Manager, Customer Services, Debt Specialist, People and Property, Property Management, Tenancy Management

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