Team Leader

7 hours ago

PORIRUA, New Zealand Superloans Full time

Supervisors/Team Leaders (Call Centre & Customer Service) Full time We are looking for a dynamic Manager to head up our Porirua branch.
You'll lead the team, drive results, and make sure the branch is operating at its best
ABOUT US: We're a NZ-owned finance company providing lending solutions to everyday Kiwis.
We deliver no-nonsense, awesome service while building genuine relationships with our customers.
WHAT YOU'LL BE DOING: We're looking for a hands-on leader - someone who will take full responsibility for the branch's performance, roll up their sleeves and develop our motivated and thriving team.
Here's how you'll make an impact: Leadership and Team Management: Lead, motivate, and support an experienced team of Customer Service Consultants to deliver results and exceed expectations.
Staff Development: Provide on-the-job training, coaching, and ongoing mentoring to help the team grow and perform at their best.
Customer Resolution: Tackle challenging customer service situations and complex cases escalated by the team.
Loan Approvals: Oversee and evaluate loan applications, reviewing them for compliance and making sound lending decisions for the branch.
Operational Management: Manage the daily operations of the branch, optimising efficiency and productivity.
Financial Management: Reconcile and apply customer payments, manage cash handling procedures, and oversee daily loan processing, working with the team to resolve any discrepancies.
Risk Management: Escalate serious customer complaints or operational risks to senior management while mitigating risks at the branch level.
Compliance and Accountability: Ensure the team follows company policies and procedures to meet regulatory obligations.
Customer Service: Build strong, authentic relationships with customers, assist with loan applications, assess collateral, make lending decisions, and prepare contracts.
Account Management: Manage and monitor customer portfolios, guiding your team to effectively manage accounts and minimise defaults.
WHAT YOU'LL BRING: A passion for delivering outstanding service while motivating your team to excel.
Previous supervisory or leadership experience —industry-specific knowledge isn't essential.
Experience in complex customer service roles , with a knack for tackling challenges head-on.
A hands-on approach to leadership , leading by example.
The ability to build genuine connections with people from all walks of life .
Excellent communication skills, with the ability to adapt your style for different audiences.
Confidence with numbers and a tech-savvy mindset.
First-class organisation skills , with the ability to prioritise and switch between tasks.
A high-energy, team-first attitude .
A wicked sense of humour
WHAT WE CAN OFFER YOU: Ownership & Accountability – You'll have the opportunity to take full control of your branch and its success.
Career Progression – Over 40% of our current staff have advanced into new roles within the company.
Learning & Development – Access to 60,000+ training courses for self-directed growth.
Team Environment – Work with an epic team.
We don't work on Sundays or public holidays.
WHAT YOU NEED TO KNOW: You will be contracted to work between 37 - 45 hours per week (Monday – Saturday), currently rostered for 37 hours .
Employment is subject to satisfactory references, credit, and police checks, as well as a current legal right to work in NZ .
Our branch hours are 8:45 am - 5:15 pm Monday-Friday and 8:45 am - 2:15 pm Saturday .
Due to the high volume of applications, only shortlisted applicants will be contacted.
Ready to SUPERCHARGE your career?
Join our #superfam and apply now
#J-18808-Ljbffr

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