Customer Experience Centre Trainer

2 days ago

Waikato, New Zealand Livestock Improvement Corporation Full time
Ref:47407 Opened29 Oct 2024 Closes:14 Nov :00

Join New Zealand's leading agri-tech and dairy herd improvement cooperative Celebrating over a century of groundbreaking contributions to the dairy industry, LIC is at the forefront of innovation, offering industry-leading genetics and technology solutions to empower dairy farmers towards more sustainable and profitable farms.

The Role

In this role, you'll provide training, coaching and support to our Customer Experience Reps, enabling them to deliver exceptional phone-based service to our farming customers, have genuine conversations, and provide value-add support.

Some of your key responsibilities will include:

  • Running the induction training with new starters
  • Completing needs analysis to identify, develop and design training and learning solutions for both induction and seasonal training for the Customer Experience Centre
  • Using Quality Assurance tracking and reporting to design, and continually improve upon, best practice learning opportunities.

About You

We're looking for a candidate with proven coaching and influencing skills, who can easily bring the best out of others. Our ideal candidate will also demonstrate:

  • Excellent communication skills and the ability to build strong working relationships.
  • Confident and engaging facilitation and public speaking skills.
  • Demonstrated customer service experience, ideally from within a call centre environment.
  • Strong problem-solving skills.
  • Great computer skills, with the ability to pick up new systems quickly.
  • Having MINDA Product knowledge will be an advantage.

In Return

Join a team that values your input, appreciates your efforts, and encourages your growth Our environment is supportive and friendly, and we can also offer you:

  • Free onsite carparking and EV charging stations
  • Great environment with massage chair and snacks station
  • Access to our employee shares scheme
  • 2 extra leave days per year and family leave for new parents
  • Based at our Newstead offices, where we have a pool, tennis and volleyball court, café, and active social club.

Take the next step in your career journey with us - apply online today

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