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It Business Support Analyst
3 months ago
Supported Development, close-knit team, keen to support and develop their people.Established New Zealand BusinessWork Location : Lower Hutt , Competitive Salary ABOUT THE COMPANY Established New Zealand business, trading for over 70 years & a household name.With branches nationwide, this family run company has a small but highly valued technology team.ABOUT THE ROLE Our client is looking for a Level 1-2 IT Business Support Analyst who will be the first port of call across Applications/Hardware/Software and connectivity, primarily resolving stakeholder's day-to-day technology problems.You will be part of a great team driving excellent support services and continuous business improvement.PERSONALITY ATTRIBUTES :A can-do attitude and being highly motivated.Proactivity: constantly looking for new tasks to doCurious and actively learning about new technologies.DUTIESRespond to, solve and escalate day-to-day issues in a timely manner using the ITSM frameworkDevelop & maintain excellent relationships with all stakeholdersIdentify & highlight areas for improvement, develop & maintain knowledge baseContribute to project improvement, application upgrade or rollouts across the wider company's network SKILLS & EXPERIENCEDemonstrated understanding of desktop supportStrong knowledge of the Microsoft suite, Active DirectoryCloud technologies exposure such as Azure and O365Superb written & oral communication skillsTCP/IT Network knowledgePreferably some experience with Power Automate, Power Apps & SharePoint OR SQL skillsBENEFITSSupportive environment eager to develop & upskill their team Fun team environment One day a week WFH
