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Member Engagement and Experience Manager

2 months ago

Wellington, New Zealand StraitNZ Full time
Member Engagement and Experience Manager

Published: 04/11/2024
Job Location: Central Wellington/Wellington/New Zealand
Job Type: Permanent
Work Type: Full Time
Category: CEO & General Management

About us | Mō mātou
Kia ora We’re Engineering New Zealand Te Ao Rangahau, the membership organisation for the problem-solvers, innovators and creators of Aotearoa. Our culture is supportive and flexible and our mahi is transformative. We empower our kaimahi to bring their best because that’s when we’re at our best. We are one team, stronger working together as a collective | He tira kotahi tātou, he hoehoe tahi, he tū tahi.

What we do and why we do it | Te pūtake o ā mātou mahi
We bring engineering to life to engineer better lives for New Zealanders. Our mahi supports, connects and uplifts the engineering community, drives and celebrates engineering excellence and champions change that matters. We prioritise impactful programmes focused on climate change, diversity and inclusion, te ao Māori, and empowering rangatahi with inspiring STEM education – all to champion a diverse, resilient and future-focused engineering profession.

About the role | Mō te tūranga mahi
We are looking for an experienced Member Engagement and Experience Manager to lead our member engagement and experience strategy. Reporting directly to the General Manager Membership Services, this role will manage a small but dedicated team dedicated to delivering cohesive, enriching experiences for our members, making sure they feel valued, supported, and connected. This role is based in central Wellington, with the expectation that the successful candidate will work from the office at least three days per week.

You will direct initiatives that boost meaningful member engagement, promote cross-team collaboration, and enhance services that meet the diverse needs of the engineering community. By championing the voices of our members, you’ll strengthen individual relationships and amplify Engineering New Zealand’s influence—ultimately delivering lasting value.

Key deliverables include:

  • Leading a small, dedicated team, fostering collaboration and transparency.
  • Developing and promoting our strategic engagement and experience model.
  • Lead cross-team collaboration to align strategies and working closely with all internal teams to ensure cohesive and aligned efforts.
  • Supporting the design and delivery of quality, high impact events.

Who we're looking for | Tā mātou e kimi nei
You will be a strong people leader who will bring a strategic mindset with highly developed interpersonal and communication skills, strong writing and editing abilities, and the resilience to thrive in a fast-paced environment. Empathetic and collaborative, you will be a team player committed to inclusivity, diversity, and advancing the engineering profession, while also being innovative in your approach to problem-solving. This role does require regular domestic travel.

In addition, success will come from your:

  • Proven people leadership skills that enable an engaged team while managing for consistent outcomes.
  • Reputation for building compelling partnerships with a range of stakeholders.
  • Creative event management experience with the ability to develop a strategic events portfolio.
  • Impressive stakeholder engagement skills with the ability to influence and build trust and confidence.
  • Enviable networks and connections encompassing viable partners for our brand and organisation.
  • Passion for digital capability.
  • Willingness to travel and potentially work some weekends to help deliver activity around New Zealand.

Working here/what you can expect | Ngā mahi kei mua i a koe
We're purpose driven, values led and committed to creating an equitable and inclusive workplace. We know we do better work if we have a diverse mix of people on our team, because engineering is for everyone and so is life at Engineering New Zealand Te Ao Rangahau.

From home office seclusion, to life in the office and everywhere in between, you’ll have access to the tools, resources, collaborators, professional development, and organisational support you need to do your best work.

We offer a social, supportive and aspirational work culture. Your mental health and work-life balance are paramount to us.

We can offer you | Tā mātou e tuku ai ki a koe

  • Commitment to flexibility – whatever that looks like for you.
  • Unlimited wellbeing leave and 5 weeks annual leave.
  • A professional development budget to support your aspirations.
  • Wellbeing initiatives which include free flu shots, confidential counselling, an organisation-funded social club and subsidised onsite massages.
  • Opportunities to get involved in values-driven internal initiatives, such as our neurodiversity Initiative, waiata practice, rainbow community, and te reo Māori learning.
  • A team of dedicated colleagues who live by our values – Integrity | Te Tū Rangatira, Service | Te Ngākau Āwhina, Cooperation | Mahi Tahi, Bravery | Te Toa.
  • Bright, open and modern workspace that’s whānau friendly and close to the waterfront.
  • Accessible and gender neutral wharepaku.

Please let us know if there's anything we can do to remove barriers or support you to bring your best during the recruitment process.

Please visit our careers page for a full Position Description -

Applications close on 18 November 2024. All applications will be acknowledged electronically and may be reviewed prior to closing date. Only people with the right to work in Aotearoa may apply for this position.

How to Apply:
  • Fill out the application form below.
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