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Warranty And Spares Administrative Lead
3 months ago
This position is responsible for the orchestration and operation of the warranty and spare parts departments with a focus on leadership, technical analysis, process management, and customer excellence in relation to after sales services and products.You will be directly involved with the management and facilitation of both warranty, and spare parts support services by applying HVAC and Refrigeration technical knowledge to claims and orders and providing support to after sales coordinators.This is a pivotal role requiring strong leadership, data analytics and reporting, with a sense of ownership to drive streamlining, and transformative change.Why Choose Us?Work in a forward-thinking environment that champions professional growth, supports continuous improvement, and celebrates diversity.Flexible Work: Achieve work-life balance with our hybrid workplace model Healthcare: We prioritise your well-being with comprehensive healthcare coverage Financial Security: Secure your future with a competitive salary, annual bonus and a generous 9.25% superannuation contribution.Key Responsibilities: Some of the key essential tasks for this role include maintaining service level agreements for warranty completions, maintaining customer claim requirements in SAP and maintaining information in our Warranty Portal and Hubspot platforms.You will ensure that claims and replacements are executed within SLA timeframes along with actioning claims when necessary.Spare parts orders and queries will also fall under your tasks along with returns when required.There will also be some customer enquries and complaints to look into.Finally, you should also conduct regular reports to assist with any internal audits, along with any other tasks required by management.What You Bring: A trade qualification will be desirable but not essential in this role.Join our mailing list for exclusive job hunting tips and offers: Your information has been added to our mailing list successfully#J-18808-Ljbffr
