Customer Services Representative

3 weeks ago

Manawatu, New Zealand Tararua District Council Full time

Add expected salary to your profile for insights Tararua District Council is an inclusive organisation dedicated to enhancing community wellbeing. We are committed to diversity, have a culture built on trust and valuing individual contributions, and have a strong focus on employee development. We are looking for people who share our dedication to excellence and continuous improvement. We are guided by values of Pono, Whanake, and Whanaungatanga.About the roleThe Customer Service Representative plays a crucial role in delivering exceptional customer service to both internal and external stakeholders, ensuring a positive, welcoming experience. This position oversees the triaging and management of enquiries, operation of the Council's call centre, and accurate processing of requests. They maintain comprehensive knowledge of Council services, ensuring smooth interactions across departments and with the public. The role also supports continuous improvement initiatives, collaborates across teams to enhance processes, and is responsible for achieving service performance targets.Who we are looking forIdeally, you will possess:Strong communication and interpersonal skillsAbility to multitask and prioritise in a fast-paced environmentHigh level of accuracy and attention to detailAbility to work collaboratively in a team environmentProven experience in handling challenging customer interactions with professionalism and patience.What we offerWe offer a flexible working environment, competitive remuneration, and varied learning and career progression opportunities across the wider Council group. You'll be joining a team of dedicated and respected experts working collaboratively to provide the right outcomes for our communities.Experience the land of rangesTararua offers you the country lifestyle you have always dreamed of. Take advantage of adventure, scenic attractions and country hospitality at its best If you are keen on tramping, hunting, fishing or canoeing you will be spoilt for choice. All the facilities are nearby; swimming pools, gyms, tennis courts and championship golf courses. The Tararua District provides an enviable lifestyle and work location.Don't miss this fantastic opportunity to join a vibrant team and make a real difference in the Tararua communityApplications are also available at all Council Service Centres. Applications close at 5.00pm on Tuesday 22nd October 2024 Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand? Report this job advert Don't provide your bank or credit card details when applying for jobs. What can I earn as a Customer Service Representative
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