Shop Manager

5 days ago

Hamilton, New Zealand New Zealand Red Cross Full time

Management - Store (Retail & Consumer Products)

Full time

Competitive salary + 5 wks leave + wellbeing leave

Permanent, Full-Time (37.5 hours per week)

Our Red Cross Shop in Hamilton East is small but mighty Largely clothing based, we are looking for someone who can bring their fashion flair and knowledge to create a warm and welcoming shopping experience for our customers. Alongside this, we are wanting someone who is confident to drive sales and meet targets with ease. It is fast-paced, so bring your energy and love for all things fashion to our unique boutique

In this role you will:

  • Oversee day-to-day operations of the shop, including presentation, stock-sorting, pricing and opening and closing procedures.
  • Create a welcoming, stylish shopping experience for customers.
  • Drive sales by engaging customers, identifying needs, and recommending products to meet targets.
  • Promote and manage incoming donations to maintain an exceptional product range.
  • Lead a team of Assistant Managers and Volunteers while maintaining shop rosters to ensure effective operations.
  • Recruit, train and retain shop employees with the support of the Retail Regional Manager.
  • Foster a positive team culture by providing training and development opportunities to enhance customer service and skills.
  • Provide superior customer service and lead by example, maintaining professionalism and ensuring all employees and volunteers reflect the New Zealand Red Cross values.
  • Provide monthly reports on shop performance, sales trends, donations, and volunteer activities to the Retail Regional Manager.

To be successful you will have:

  • Demonstrated knowledge of retail operations, stock management, sales drivers, administration, banking and cash handling.
  • A minimum of 2 years' experience in a management role, preferably in retail or a customer service-oriented role.
  • Strong organizational and leadership skills.
  • Enthusiasm for sustainable fashion and community impact coupled with demonstrated knowledge of clothing brands.
  • Exceptional customer service skills, including the ability to manage difficult situations and de-escalate conflicts effectively.
  • Knowledge of ensuring all goods are priced within the Price Guidelines.
  • Flexibility to work varying shifts, including at least one weekend day as required.

About the New Zealand Red Cross

New Zealand Red Cross is a National Society member of the International Federation of Red Cross and Red Crescent Societies (IFRC), the world's largest humanitarian organisation. Our organisation has over 8,000 members and staff who contribute to the Red Cross’s mission of improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience. More information can be found at .

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in New Zealand, the Pacific and around the world in times of need and support them in strengthening their resilience.

Why work with us?

  • Be part of a team that shares your passion.
  • Our organisation is made up of diverse and dedicated individuals.
  • We value our employees as much as we value their work.

Diversity, inclusion and belonging

We strive to provide an environment where all staff and volunteers can thrive and have a sense of belonging- at a systemic, procedural, and individual level. We are committed to represent the communities we serve and to increase diversity throughout our people and leadership.

We know that a diverse and inclusive team helps us meet the needs of our clients and we welcome candidates from every ethnicity, national origin, gender identity, age and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work.

Work that benefits you

Creating a flexible and healthy work environment for our teams is important to us. We offer a wide range of in-person and virtual roles to suit different operational needs, for casual and/or short-term contracts to full-time, permanent positions. Our benefits differ based on contract type and job level.

Work / life balance

We want our team to flourish in their roles at work—and in the many other roles in their lives. Offering flexible virtual/hybrid work for some roles allows our staff to balance their personal and professional priorities. In addition to a competitive salary package we offer, career development, annual flu vaccination, discounts on Southern Cross health insurance, five weeks annual leave.

Click below to download the job description and to apply for this position please click the 'Apply Now' button to be taken to the New Zealand Red Cross Careers page.

All applications MUST be submitted online which requires uploading the below details:

  • A recent copy of CV/Resume
  • Passport
  • Legal Right to Work In New Zealand

You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 16/12/2024.

Note: We reserve the right to close applications before the closing date, so please register your interest early.

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