Senior Systems Engineer

3 days ago

Wellington, New Zealand Fujifilm Business Innovation Full time

Networks & Systems Administration (Information & Communication Technology)About CodeBlue, the Managed IT Services sector of Fujifilm Business Innovation New ZealandAt FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: 'We never stop finding ways to help Kiwis work smarter.'As a wholly-owned subsidiary of FUJIFILM Business Innovation, CodeBlue aspires to be the forefront provider of IT strategy, IT operations, business processes, and business intelligence for mid-sized New Zealand organizations and businesses. The CodeBlue business unit employs 180 people across NZ and provides IT Managed Services to over 300 organisations nationwide. At CodeBlue, the pursuit of delivering an exceptional customer experience is not just a goal; it is the driving force behind every endeavour.About the roleAs a Senior Systems Engineer at CodeBlue, you will assume primary responsibility for proactively maintaining and supporting clients' IT Infrastructure by delivering top quality ICT services, support, consulting, and IT project delivery. Diagnosing and resolving technical problems is at the heart of our engineering team, supporting desktop, networking, security, and the related server environment of our clients, with a 'fix it once' attitude and proactive approach to ensure all clients have efficient and stable IT environments. You will review clients' ongoing technology needs and provide them with a technology roadmap, assisting them in achieving their business objectives. This will be achieved by preparing required scoping, design, and project implementation documents, and assisting in developing client SLAs as required.Diagnose technical problems in desktop and the related server environment of assigned clients, with a 'fix it once' attitude and proactive approach.Design and deliver complex infrastructure projects.Develop and maintain customer relationships through effective relationship building based on honesty, credibility, and consistency.Retain existing clients through effective relationship management, including prompt and timely service & support, proactive identification of capacity, performance, security, or other such issues, as well as a cycle of regular contact with key client contacts.Ensure excellent service knowledge is maintained to provide customers with the best possible service offering.Skills & experienceWe are looking for proven experience in a service delivery or systems engineer capacity, ideally within a relevant service provider or integrator.Extensive IT technical experience across most of the following areas:Microsoft core server technologies including Active Directory Services, Exchange, SQL ServerMicrosoft Cloud Offerings/Modern WorkplaceDesktop and laptop deployment & supportBasic networking (LAN/WAN) experience, with knowledge of switching and routing technologiesBasic virtualization & cloud computing experienceUnderstanding of firewalling & security principles & technologiesMobile computing technologiesThis is an excellent opportunity to work for one of the world's leading innovators, so if you are interested in this opportunity, then please apply online. Applications close on Monday 21st October 2024. Get in touch with us todayPlease note that applicants with the right to work in New Zealand will only be considered for this position
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