Service Delivery Manager

2 months ago

Dunedin, New Zealand Oritain Global Limited Full time

Oritain is a globally recognised company that specialises in verifying product authenticity through science and data science. We work with some of the biggest brands in the world, providing data insights and scientific traceability to help them understand the origin of their products and build trust in their supply chains while addressing global issues such as deforestation and modern slavery.We are an innovative data company with big global ambition, and we need people who share our passion to be commercially successful and create a powerful positive impact.We have 2 Service Delivery Manager roles on offer: 1) a full-time permanent position and 2) a 12-month fixed term maternity cover position. These roles are based at our Dunedin office in Delivery Operations. In the role, you will work closely with our Client Engagement and Science Teams to meet our Clients contractual deliverables, staying connected with Clients and Third Parties, and organizing and planning the execution of these deliverables across our food, fashion, and pharmaceutical Clients.What you'll be doingTranslate customer requirements into the collection event and coordinate other activities as needed.Identify and manage risks and impediments that affect scope, schedule, and quality.Coordinate interdepartmental resources liaising with other Delivery Managers and Team Managers if required.Support oversight and accountability of workflows and resources and the deliverables involved in execution.Maintain delivery momentum by solving issues, unblocking problems, and setting the pace to ensure DIFOT against commitments.Lead continual delivery planning processes. Plan beyond product delivery.Identify dependencies in plans across services and coordinate delivery. Anticipate and mitigate potential friction points and blockages.Proven experience in applying Agile and Lean practices. Working level ability to visualise and make visible the work of the team.Prior commercial experience in one or a mixture of the following fields: Account Management, Delivery Management, Project Management, Logistics, Science/Laboratory, or Data Management.Strong business acumen with a commitment and drive to achieve professional and company goals.A flexible and adaptable interpersonal style to influence others, share ideas, and problem solve.Demonstrated resiliency and ability to work with multiple demands comfortably.A strong team player.Excellent written and verbal English communication skills are essential.Proficiency in another language (or two) would be highly advantageous.A minimum of intermediate level using business tools, systems, and platforms in the MS Office Suite, and a must-have requirement is experience with the Atlassian package (Confluence, Trello).Flexibility to
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