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Service Manager
3 months ago
RED LINE ASSETS MANAGEMENT CO. LIMITED (T/A Orana Motor Inn & Restaurant) is based in Kaitaia offering comfortable rooms and wonderful food to the valued guests. The business is looking for a service manager to join the team.
This is a permanent role with full-time and weekly work hours range from 30 to 45. A successful candidate will be required to work 5 days per week, which may include Saturday and Sunday. In return we offer a supporting and friendly working environment and competitive pay rates of $30-$32/h.
Priority will be given to local NZ residents/citizens.
Key responsibilities
The service manager plays a significant role in Orana Motor Inn & Restaurant, ensuring an excellent experience for our guests while they are staying with us. We expect our service manager to present the guests with a positive and enthusiastic manner each working day. The tasks include but are not limited to:
Leadership & direction
Implementing rosters in accordance with workforce plans and assigning staff to specific duties, ensuring timesheets are completed in a timely way
Recruiting, training and supervising staff to ensuring staff are able to carry out work tasks to meet the company requirement
Supervising staff to deal with customer complaints or any major incidents properly
Reserving accurate records of discussions or correspondence with customers for complaints following up
Developing and reviewing policies and procedures concerning customer relations and services provided
Maintaining a safe and enjoyable workplace environment for staff
Customer services
Providing our customers with high standards of service, meals and housekeeping
Communicating with the customers in a professional manner
Planning and organizing special functions
Ensuring that the Food Control Plan and liquor sale compliance requirements are met by all staff
Promotions and marketing
Contributing to the development and management of integrated digital initiatives and content across web, social media and other digital marketing platforms
Communicating courteously with customers (both businesses and individual customers) by telephone, email, social media and face to face
Liaising with customers, promoting and advertising our services to ensure retention and growth of customers.
Evaluating market reaction and setting prices for different services based on related elements, formulating and implementing purchasing and marketing policies accordingly.
Health & Safety
Complying with the Safety Management System when working
Identifying and report hazards within the workplace and complying with all procedures
Ensure that equipment is safe and in working condition
Skills and qualifications:
At least 3 years' work experience in management role
Diploma and above in Business / management / hospitality
Current driver's license is an advantage