Service Desk Analyst

3 days ago

Dunedin, New Zealand Fisher & Paykel Appliances Full time

The Role Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage.
Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious.
As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centered appliance brand.
Service Desk Support Analyst We are looking for a Service Desk Support Analyst who'll be responsible for providing first level support to FPA internal customers as required by the role.
What you'll be doing: Provides overflow backup for PC's, Devices & Telephone technical support to FPA customers worldwide in response to specific requests.
Troubleshoots non-complex hardware, software and phone problems and escalates more complex issues appropriately.
Takes ownership for and prioritizes assigned standard service desk tasks and tickets to resolve in a timely basis with specific emphasis on global user setups and terminations.
Responsible for updating and maintenance of all loaner and temporary allocations of hardware and equipment supplied by IT.
Occasionally works evening and/or weekend shifts to cover absences with consultation.
About you 1-2 years in a Customer Service, Service desk or Call Centre Environment.
Competent and confident in troubleshooting skills.
Excellent communication skills, especially around global component of role.
Demonstrated attention to detail and ability to follow or create defined processes and procedures.
Proactive and Curious.
Team-orientated.
In return, you'll get: Excellent development, growth, and progression opportunities.
A commitment to collaboration.
Generous product discounts for yourself, friends & family.
Join us on our journey to redefine the future of home appliances and make a meaningful impact on the lives of people around the world.
Fisher & Paykel is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
#J-18808-Ljbffr

  • Service Desk Analyst

    2 weeks ago

    Dunedin, New Zealand Fisher & Paykel Appliances Full time

    The Role Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique. We are driven by our values of being trusted, sustainably minded, innovative, generous, and...

  • Service Desk Analyst

    4 weeks ago

    Dunedin, New Zealand Fisher & Paykel Appliances Full time

    The RoleFisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.We are driven by our values of being trusted, sustainably minded, innovative, generous, and...

  • Service Desk Analyst

    3 days ago

    Dunedin, New Zealand Fisher & Paykel Appliances Full time

    The RoleFisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.We are driven by our values of being trusted, sustainably minded, innovative, generous, and...

  • Service Desk Support Analyst

    5 months ago

    Dunedin, New Zealand MTF Finance Full time

    As the face of our Technology team, your exceptional customer service skills, technical knowledge, and genuine desire to learn will ensure that we provide the best end-user experience to our staff and customers. **Just some of the things you’re responsible for**: - Key personnel for our building access and security systems, ensuring key tags and security...

  • Service Desk Engineer

    2 days ago

    Dunedin, New Zealand Crew Technology Recruitment Full time

    The Role: As an experienced Service Desk Engineer, you will be focused on delivering excellent experiences in providing L1 and L2 end-user support.This role is to come in and provide additional support to the well-established support team.This will be a contract position initially for 10-weeks, with an ASAP start.If things go well there may be potential to...

  • Service Desk Engineer

    3 days ago

    Dunedin, New Zealand Crew Technology Recruitment Full time

    The Role: As an experienced Service Desk Engineer, you will be focused on delivering excellent experiences in providing L1 and L2 end-user support. This role is to come in and provide additional support to the well-established support team. This will be a contract position initially for 10-weeks, with an ASAP start. If things go well there may be potential...

  • Service Desk Engineer

    2 days ago

    Dunedin, New Zealand Platinum Recruitment Limited Full time

    Are you a tech enthusiast who enjoys problem-solving and delivering exceptional customer service?We're looking for a dedicated Service Desk Engineer to join a growing managed service provider.If you thrive in a fast-paced environment, have a knack for troubleshooting, and want to grow your skills, this is the role for you!Benefits on Offer: Competitive...

  • Service Desk Engineer

    3 days ago

    Dunedin, New Zealand Platinum Recruitment Limited Full time

    Are you a tech enthusiast who enjoys problem-solving and delivering exceptional customer service? We're looking for a dedicated Service Desk Engineer to join a growing managed service provider. If you thrive in a fast-paced environment, have a knack for troubleshooting, and want to grow your skills, this is the role for you! Benefits on Offer: Competitive...

  • Ms Service Desk Agent

    5 months ago

    Dunedin, New Zealand NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Service Desk Support Analyst

    5 months ago

    Dunedin, New Zealand MTF Finance Full time

    MTF Finance has been 100% New Zealand owned and operated since 1970. We provide innovative finance solutions to New Zealanders through our nationwide network of franchise offices, vehicle dealers and business partners. We’ve grown to be one of New Zealand’s iconic household-name brands, with business assets of more than $1B. Our mission is to help New...

  • It Service Delivery Analyst

    3 days ago

    Dunedin, New Zealand Oritain Global Limited Full time

    Our vision is to be the source of truth in global supply chains. To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments, reduce the risk of fraud and unethical practices, and protect their reputations.As a global leader in product origin verification, we have locations in Auckland, Dunedin, London...

  • It Service Delivery Analyst

    3 weeks ago

    Dunedin, New Zealand Oritain Global Limited Full time

    Our vision is to be the source of truth in global supply chains. To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments, reduce the risk of fraud and unethical practices, and protect their reputations.As a global leader in product origin verification, we have locations in Auckland, Dunedin, London...

  • It Service Delivery Analyst

    3 days ago

    Dunedin, New Zealand Oritain Global Limited Full time

    Our vision is to be the source of truth in global supply chains. To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments, reduce the risk of fraud and unethical practices, and protect their reputations. As a global leader in product origin verification, we have locations in Auckland, Dunedin, London...

  • It Service Delivery Analyst

    3 weeks ago

    Dunedin, New Zealand Oritain Global Limited Full time

    Our vision is to be the source of truth in global supply chains. To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments, reduce the risk of fraud and unethical practices, and protect their reputations.As a global leader in product origin verification, we have locations in Auckland, Dunedin, London...

  • It Service Delivery Analyst

    2 weeks ago

    Dunedin, New Zealand Oritain Global Limited Full time

    Our vision is to be the source of truth in global supply chains.To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments, reduce the risk of fraud and unethical practices, and protect their reputations.As a global leader in product origin verification, we have locations in Auckland, Dunedin, London...

  • It Service Delivery Analyst

    3 days ago

    Dunedin, New Zealand Oritain Full time

    About Us Our vision is to be the source of truth in global supply chains.To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments, reduce the risk of fraud and unethical practices, and protect their reputations.As a global leader in product origin verification, we have locations in Auckland, Dunedin,...

  • It Service Delivery Analyst

    2 hours ago

    Dunedin, New Zealand Oritain Full time

    About Us Our vision is to be the source of truth in global supply chains.To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments, reduce the risk of fraud and unethical practices, and protect their reputations.As a global leader in product origin verification, we have locations in Auckland, Dunedin,...

  • It Service Delivery Analyst

    3 weeks ago

    Dunedin, New Zealand Oritain Full time

    About UsOur vision is to be the source of truth in global supply chains. To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments, reduce the risk of fraud and unethical practices, and protect their reputations.As a global leader in product origin verification, we have locations in Auckland, Dunedin,...

  • Service Desk Support Analyst

    2 weeks ago

    Dunedin, New Zealand Motor Trade Finance Limited Full time

    MTF Finance has been 100% New Zealand owned and operated since 1970. We provide innovative finance solutions to New Zealanders through our nationwide network of franchise offices, vehicle dealers and business partners. We've grown to be one of New Zealand's iconic household-name brands, with business assets of more than $1B.Our mission is to help New...

  • Service Desk Support Analyst

    3 days ago

    Dunedin, New Zealand Motor Trade Finance Limited Full time

    MTF Finance has been 100% New Zealand owned and operated since 1970. We provide innovative finance solutions to New Zealanders through our nationwide network of franchise offices, vehicle dealers and business partners. We've grown to be one of New Zealand's iconic household-name brands, with business assets of more than $1B.Our mission is to help New...