Manager - Porirua Branch

3 weeks ago

Wellington, New Zealand Superloans Full time

Full time We are looking for a dynamic Manager to head up our Porirua branch. You'll lead the team, drive results, and make sure the branch is operating at its best ABOUT US: We're a NZ-owned finance company providing lending solutions to everyday Kiwis. We deliver no-nonsense, awesome service while building genuine relationships with our customers. WHAT YOU'LL BE DOING: Leadership and Team Management: Lead, motivate, and support an experienced team of Customer Service Consultants to deliver results and exceed expectations. Staff Development: Provide on-the-job training, coaching, and ongoing mentoring to help the team grow and perform at their best. Customer Resolution: Tackle challenging customer service situations and complex cases escalated by the team. Loan Approvals: Oversee and evaluate loan applications, reviewing them for compliance and making sound lending decisions for the branch. Operational Management: Manage the daily operations of the branch, optimising efficiency and productivity. Financial Management: Reconcile and apply customer payments, manage cash handling procedures, and oversee daily loan processing, working with the team to resolve any discrepancies. Risk Management: Escalate serious customer complaints or operational risks to senior management while mitigating risks at the branch level. Compliance and Accountability: Make sure the team follows company policies and procedures to meet regulatory obligations. Customer Service: Build strong, authentic relationships with customers, assist with loan applications, assess collateral, make lending decisions, and prepare contracts. Account Management: Manage and monitor customer portfolios, guiding your team to effectively manage accounts and minimise defaults. WHAT YOU'LL BRING: A passion for delivering outstanding service while motivating your team to excel. Previous supervisory or leadership experience —industry-specific knowledge isn't essential. Experience in complex customer service roles , with a knack for tackling challenges head-on. A hands-on approach to leadership , rolling up your sleeves and leading by example. The ability to build genuine connections with people from all walks of life . Excellent communication skills, with the ability to adapt your style for different audiences. Confidence with numbers and a tech-savvy mindset—picking up new systems is a breeze for you. First class organisation skills , with the ability to effortlessly prioritise and switch between tasks. A high-energy, team-first attitude — collaboration is your superpower . And most importantly, a wicked sense of humour Because who said work can't be fun? WHAT WE CAN OFFER YOU: Ownership & Accountability – You'll have the opportunity to take full control of your branch and its success. Career Progression – Over 40% of our current staff have advanced into new roles within the company during their time with us. Learning & Development – Access to 60,000+ training courses for self-directed growth on our learning management platform. Team Environment – Work with an epic team with awesome work stories. Unlike some of our competitors we don't work on Sundays or public holidays . WHAT YOU NEED TO KNOW: You will be contracted to work between 37 - 45 hours per week (Monday – Saturday), currently rostered for 37 hours . Your rostered day off will likely be Monday or Tuesday, but this will be determined with the successful candidate. Employment is subject to satisfactory references, credit, and police checks, as well as a current legal right to work in NZ . Our branch hours are 8:45 am - 5:15 pm Monday-Friday and 8:45 am - 2:15 pm Saturday . Due to the high volume of applications, only shortlisted applicants will be contacted. Ready to SUPERCHARGE your career? Join our #superfam and apply now #J-18808-Ljbffr

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