Night Manager

2 days ago

Bayofplenty, New Zealand Trinity Wharf Tauranga Full time

Trinity Wharf Tauranga is an over-water hotel, restaurant and events destination.It is owned by a local family whose dream was to highlight the spectacular beauty and spirit of the Tauranga harbour that is so integral to the Bay of Plenty lifestyle. Built on three piers that stretch over the water's edge, the hotel's panoramic water views are framed by floor to ceiling glass that bring the tranquil elements of the outside world in. Whether for work or for play, our guests come to relax from the hustle and bustle of city life, and to soak up the relaxed, laid back atmosphere.We have an exciting opportunity to be part of our Front Office team as a Night Manager.At Trinity Wharf, every employee contributes to a seamless and memorable guest experience. We are a highly collaborative team, who are passionate about hospitality and are proud of where we work. We believe that our uniquely close connection to the water makes us arguably one of the Bay's best locationsKEY RESPONSIBILITIES:To be the Manager on Duty, responsible for all hotel operations during overnight shift hours, with a focus on Front Office operations, night audit, guest and hotel safety/security ensuring a professional and high quality service at all times.Review, audit and reconcile daily sales transactions by the Front Office and all outlets, balancing all cash tills. Report any discrepancies to Department ManagersEnsure an efficient check-in and check-out service during nights. Co-ordinate luggage and arrange transport for guests.Maintain up to date and accurate guest profiles, including all contact information. Update guest classification settings and company details.Address and solve guest issues or concerns. Communicate problems to management and advise steps taken to resolve.Conduct regular walkthrough rounds to observe activity throughout the entire hotel.(Full job description available on request).KEY REQUIREMENTS:Excellent customer service and communication skills, with strong attention to detail.Team player, establishment and excellence. Positive attitude, outgoing friendly personality. Reliable and flexible to change.Strong written and oral communication.Experience in direct sales, or a similar sales administration role.In depth knowledge of hotel PMS, reservation processes and systems.Experience/ competent in cloud-based sales tools and mobile technology.Understanding of the Accounts Receivableprocess.The rostered shifts will mainly be Saturday - Tuesday, with three days off per week. However, flexibility may be required.Only shortlisted applicants will be contacted.Applicants for this position should have NZ residency or a valid NZ work visa.-----We're social Find us at: Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . Sign in to start saving jobs in your profile.Don't have a Jora account? Register with:Do you want to receive recommendations for similar jobs?
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