Customer Support Specialist
1 day ago
MEOOOOW That's hello from us here at ezyVet
Are you looking for a new, meaty opportunity to sharpen your claws on? Are you ready to upgrade your skill sets from alley cat to aristocat? (yeah ok not my best cat pun) But anyway We may just have a role that'll really get ya whiskers twitching.
We help vets be vets with our disruptive software that innovates, automates, and changes the Veterinary market globally. Pets and tech It's a puuuurrrrettty winning combo if we do say so ourself.
We're looking for driven individuals to join our support team as Customer Support Specialists. No two days are the same We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Though currently in the reactive space, our Customer Support Specialists are looking to really grow into the proactive success space with our customers. You'll support our global users on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimize their clinics business.
This is a career opportunity. You'll grow both personally and professionally as you learn the business skills and acumen to grow your career.
**Hmmmm you say you lick your paws - but what will I be doing? Your day may involve**:
- Efficiently problem solve and manage tickets until resolution
- Deliver training webinars focused on specific features of ezyVet - upskilling yourself and our customers
- Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self service help
- You'll learn to be a support specialist, trainer extraordinaire and even a technical writing expert.
**So, have you got the pawprints for us?**
- Maybe you have experience working with ezyVet in clinic, or just in clinic experience in general
- Maybe you have experience in customers service and are passionate about developing this skillset
- Epic communication skills. You'll be answering lots of phone calls and supporting people all over the world
- Passion, empathy and resilience
- Can-do attitude and willingness to be in the driver's seat of your career
- A passion for the tech or veterinary industry
- Ability to form part of our Support roster that will include one weekend every 6-8 weeks
- Be willing to join a shift pattern that consists of either 6am-3pm or 10am-7pm and are evenly assigned 3 months in advance - Usually rostered based on preference as to whether you are a morning person or not
- A thirst for helping businesses succeed - commerce, business and economics majors do well here as do vet nurses and animal health related backgrounds with a passion for technology.
**More importantly, do our furs look good for you? What can we offer you?**
- Join a team with a diverse range of skills who support each other to achieve outcomes and have fun along the way (Good banter is a must As well as a like of dogs, we have a few dogs on our team too)
- The latest technology including a laptop that is yours to use freely
- Brand spanking new office space with plenty of room for you to grow
- Did I mention coffee? It's really good and on tap, well espresso tap anyway
- Catered lunches Mondays, Wednesdays plus food truck Fridays
- Free onsite gym
- Career pathways that will take you places if you are willing and able
**About ezyVet**
With a little kiwi ingenuity and a lot of passion, ezyVet came into existence. A cloud-based, practice management system disrupting the global veterinary industry. ezyVet, powered by IDEXX, has over 200 employees sitting within the IDEXX family of 9k+. We have offices in London, Dallas, and Auckland servicing customers in over 18 countries. There's no better time than now to join the ezyVet journey We are growing at a fast pace where no two days are the same. If you're a self-starter, team player and want to be a part of building something great, then we'd love to hear from you.
-
Customer Support Associate
3 days ago
Freemans Bay, New Zealand ezyVet Full timeMEOOOOW! That's hello! from us here at ezyVet! Are you looking for a new, meaty opportunity to sharpen your claws on? Are you ready to upgrade your skill sets from alley cat to aristocat? (yeah ok not my best cat pun) But anyway! We may just have a role that'll really get ya whiskers twitching. We help vets be vets with our disruptive software that...
-
Customer Onboarding Specialist
7 months ago
Freemans Bay, New Zealand ezyVet Full timeezyVet provides **premium cloud-based practice and workflow management software solutions** to veterinary businesses across the globe. Our intuitive and innovative **ezyVet and Vet Radar** software transform the way our customers manage their clinics, specialist centres, hospitals, or universities by giving them more time and the tools to better care for our...
-
Technical Support Specialist
7 months ago
Freemans Bay, New Zealand ezyVet Full timeHey MOOO! Howl's it going? Ok so maybe our animal puns are a little cringe, but it caught your attention right? We're looking for technically minded, customer focused individuals keen to kick off their careers in Technical Support! But first, who are we? We're ezyVet, powered by IDEXX. We do veterinary practice management software - working with...
-
Customer Success Specialist- Auckland
2 days ago
Freemans Bay, New Zealand Tradify Limited Full timeTradify Limited, a computer software company, is seeking a Customer Success Specialist to join their Auckland-based team. You will have the opportunity to help tradespeople transform their businesses and positively impact their lives by providing exceptional customer service and support. The company is seeking energetic individuals who are passionate and...
-
Customer Support Team Leader
7 months ago
Freemans Bay, New Zealand IDEXX Distribution, Inc. Full timeMeooow! That's cat for hello from ezyVet! Do you thrive off others success? Love process improvement, efficiency and customer success? How about making a positive impact on the veterinary industry though an awesome software? Sounds like we might just have an opportunity to get you purrriiinnngg! We're growing and in need of another Customer Support Team...
-
Freemans Bay, New Zealand ezyVet Full timeMEOOOOW! That's hello! from us here at ezyVet! Are you looking for a new, meaty opportunity to sharpen your claws on? Are you ready to upgrade your skill sets from alley cat to aristocat? (yeah ok not my best cat pun) But anyway! We may just have a role that'll really get ya whiskers twitching. We help vets be vets with our disruptive software that...
-
Customer Success Team Leader
7 months ago
Freemans Bay, New Zealand IDEXX Distribution, Inc. Full timeMeeooww! That's Cat for Hello from ezyVet! Are you looking for your next step in customer success? We have an exciting new opportunity! Check Meow't! But first, who are we? We're ezyVet, powered by IDEXX. We do veterinary practice management software - working with veterinary clinics to make their workflows more efficient through smart and intuitive...
-
Software Support Team Leader
5 days ago
Freemans Bay, New Zealand ezyVet Full timeThe Support Team Leader will lead and empower a team of Support Specialists with a range of skills. They will keep close to each of their direct reports by monitoring behavior and running fortnightly 1:1 catch ups. They will help grow their team members by devising and maintaining personal development plans, reviewing their performance formally twice a year,...
-
Support Associate
7 months ago
Freemans Bay, New Zealand IDEXX Distribution, Inc. Full time**Would you say you have a problem solving mindset! Do you have a knack of helping others? Are you looking for a new opportunity that will excite and challenge you everyday? **Well, we may just have a role that'll really get your juices flowing. We help vets be vets with our disruptive software that innovates, automates, and changes the Veterinary market...
-
Inside Sales Specialist
5 days ago
Freemans Bay, New Zealand Tradify Limited Full timeTradify, a high-growth SaaS company headquartered in Auckland, is looking for an energetic and sales-focused Inside Sales Specialist to join their team. As an Inside Sales Specialist, you will play a crucial role in reaching out to potential customers, conducting product demonstrations, and helping them understand how Tradify's software can improve their...
-
Inside Sales Specialist
7 months ago
Freemans Bay, New Zealand Tradify Limited Full timeTradify, a high-growth SaaS company headquartered in Auckland, is looking for an energetic and sales-focused Inside Sales Specialist to join their team. As an Inside Sales Specialist, you will play a crucial role in reaching out to potential customers, conducting product demonstrations, and helping them understand how Tradify's software can improve their...
-
Junior Software Implementation Specialist
7 months ago
Freemans Bay, New Zealand ezyVet Full timeezyVet provides **premium cloud-based practice and workflow management software solutions** to veterinary businesses across the globe. Our intuitive and innovative **ezyVet and Vet Radar** software transform the way our customers manage their clinics, specialist centres, hospitals, or universities by giving them more time and the tools to better care for our...
-
Marketing Specialist
7 months ago
Freemans Bay, New Zealand Thomson Reuters Full timeAre you seeking a fixed term contract in marketing using your executional marketing skills, working with a supportive team of marketing professionals ? Reporting to the ANZ Marketing Director and working with a large team of fellow field marketers, you will play a key role in the tactical execution of integrated marketing campaigns for the ANZ market that...
-
Customer Success Manager
1 week ago
Freemans Bay, New Zealand Gentrack Full time**The Company** The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Gentrack provides utilities across the world with market leading products and services to drive their transformation. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we’re...
-
Customer Success Manager
2 weeks ago
Freemans Bay, New Zealand Gentrack Full timeWe have a clear purpose**:to accelerate the global transformation to cleantech**. The world has woken up to the fact that water and energy are precious resources that must be cherished. Technology will play the leading role in transforming the industry so that we can all live a more sustainable life. Gentrack is a technology-first company that leads in our...
-
Customer Success Manager
4 days ago
Freemans Bay, New Zealand Gentrack Full time**The Company** Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what...
-
Customer Success Representative Anz
7 months ago
Freemans Bay, New Zealand Tradify Limited Full timeThe team at Tradify Limited, a leading software company, is seeking a highly motivated and customer-focused individual to join them as a Customer Success Representative. In this position, you will ensure the success and satisfaction of Tradify's customers in the ANZ region. We need an outstanding Customer Success Representative who helps customers achieve...
-
Customer Success Representative Anz
2 months ago
Freemans Bay, New Zealand Tradify Limited Full timeThe team at Tradify Limited, a leading software company, is seeking a highly motivated and customer-focused individual to join them as a Customer Success Representative. In this position, you will ensure the success and satisfaction of Tradify's customers in the ANZ region. We need an outstanding Customer Success Representative who helps customers achieve...
-
Director of Customer
7 months ago
Freemans Bay, New Zealand Tradify Limited Full timeWe are on a mission to transform how tradespeople run their businesses and have a positive impact on their lives. We hire people with energy to build something special that will transform an industry and meaningfully impact the lives of our customers. Success for us is millions of people using Tradify across the world. Fundamentally we want to solve big...
-
Customer Experience Specialist
7 months ago
Hawke's Bay, New Zealand Xero Full timeXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...