Customer Success Team Leader
7 months ago
Meeooww That's Cat for Hello from ezyVet
Are you looking for your next step in customer success? We have an exciting new opportunity Check Meow't
But first, who are we? We're ezyVet, powered by IDEXX. We do veterinary practice management software - working with veterinary clinics to make their workflows more efficient through smart and intuitive software. We're making a huge positive impact on the veterinary industry globally - and our Support Team are a big part of our ongoing success.
We're looking for our first Customer Success Team Leader to join our Auckland team This role will work alongside our Global Head of Support to build out our enterprise and customer success offering within our Support Team. They will also be responsible for leading and empowering a team of Support Specialists. This is a meaty new role with a lot of scope for ownership and leading key projects within the Support team.
Whiskers twitching?
**Your key responsibilities will include**:
- Partner with our Global Head of Support to lead the building out of our enterprise customer success team within the support function - this is a big exciting project for us and we can't wait to get started
- Successful onboarding of new support specialists, building induction plans, creating and keeping learning material up to date for training new team members
- Measuring and improving operational efficiency and success of their team. They will drive the team's goals in alignment with the departments KPIs.
- Handling all customer escalations resulting from their team members and will invite relevant Support Specialists to the calls to ensure the customer's problem is understood, and a plan executed to rectify the situation.
- Continuously improve their product knowledge, keep up to date with the processes and tooling and jump into the shift operation to drive toward the daily, weekly, and quarterly goals alongside the team members.
- Capturing information, prioritizing, and executing new feature roll out plans or recovery efforts, or department process improvement plans. They will be responsible for representing the customer and managing product issues that impact customers by engaging directly with the relevant service line.
**What we're looking for**
- Highly organized with fast and effective administration skills
- Proven experience leading a team of people with a minimum of 1 year of leadership experience
- Strong customer service experience, strong attention to detail and follow up skills
- Experience managing remote teams a bonus
- Comfortably deal with difficult customers and high-pressure situations
- Interested by strategic progression but more excited about operational excellence
- High levels of energy, enthusiasm, and solutions orientated
- Understands KPIs and how to break down into achievable team goals
- Performing a range of tasks under competing demands and deadlines
- Have excellent oral, written, and interpersonal communication skills
- Prior experience in SaaS or Veterinary Market software a bonus
**About ezyVet**
With a little kiwi ingenuity and a lot of passion, ezyVet came into existence. A cloud-based, practice management system disrupting the global veterinary industry. ezyVet, powered by IDEXX, has over 200 employees sitting within the IDEXX family of 9k+. We have offices in London, Dallas, and Auckland servicing customers in over 18 countries. There's no better time than now to join the ezyVet journey We are growing at a fast pace where no two days are the same. If you're a self-starter, team player and want to be a part of building something great, then we'd love to hear from you.
-
Customer Support Team Leader
7 months ago
Freemans Bay, New Zealand IDEXX Distribution, Inc. Full timeMeooow! That's cat for hello from ezyVet! Do you thrive off others success? Love process improvement, efficiency and customer success? How about making a positive impact on the veterinary industry though an awesome software? Sounds like we might just have an opportunity to get you purrriiinnngg! We're growing and in need of another Customer Support Team...
-
Customer Success Manager
5 days ago
Freemans Bay, New Zealand Gentrack Full time**The Company** The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Gentrack provides utilities across the world with market leading products and services to drive their transformation. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we’re...
-
Customer Success Manager
7 days ago
Freemans Bay, New Zealand Gentrack Full timeWe have a clear purpose**:to accelerate the global transformation to cleantech**. The world has woken up to the fact that water and energy are precious resources that must be cherished. Technology will play the leading role in transforming the industry so that we can all live a more sustainable life. Gentrack is a technology-first company that leads in our...
-
Customer Success Representative Anz
7 months ago
Freemans Bay, New Zealand Tradify Limited Full timeThe team at Tradify Limited, a leading software company, is seeking a highly motivated and customer-focused individual to join them as a Customer Success Representative. In this position, you will ensure the success and satisfaction of Tradify's customers in the ANZ region. We need an outstanding Customer Success Representative who helps customers achieve...
-
Customer Success Representative Anz
2 months ago
Freemans Bay, New Zealand Tradify Limited Full timeThe team at Tradify Limited, a leading software company, is seeking a highly motivated and customer-focused individual to join them as a Customer Success Representative. In this position, you will ensure the success and satisfaction of Tradify's customers in the ANZ region. We need an outstanding Customer Success Representative who helps customers achieve...
-
Software Support Team Leader
17 hours ago
Freemans Bay, New Zealand ezyVet Full timeThe Support Team Leader will lead and empower a team of Support Specialists with a range of skills. They will keep close to each of their direct reports by monitoring behavior and running fortnightly 1:1 catch ups. They will help grow their team members by devising and maintaining personal development plans, reviewing their performance formally twice a year,...
-
La Zeppa
7 months ago
Freemans Bay, New Zealand Cook Brothers Bars Full time**The Business** La Zeppa - A rooftop beauty! This spacious kitchen and bar is located in Freeman’s bay, directly behind Victoria Park. Whether it’s dinner with the crew, wines with the girls or date night - we’ve got you covered. Our mediterranean menu will also get you talking. Tapas with style, cocktails with a punch and DJ’s that guarantee to...
-
People Experience Leader, New Zealand
3 days ago
Freemans Bay, New Zealand Gentrack Full time**The Company** Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what...
-
People Experience Leader
5 days ago
Freemans Bay, New Zealand Gentrack Full time**The Company** Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what...
-
Engineering Teams Lead
7 months ago
Freemans Bay, New Zealand IDEXX Distribution, Inc. Full time**Do you want to gain global experience by working in a dynamic and innovative SaaS Company?** We are on the hunt for **an Engineering Teams Lead** to join our highly successful and growing Engineering Department. ezyVet are rapidly growing in the Veterinary industry and we're looking for people leaders who are capable of driving delivery velocity by...
-
Director of Customer
6 months ago
Freemans Bay, New Zealand Tradify Limited Full timeWe are on a mission to transform how tradespeople run their businesses and have a positive impact on their lives. We hire people with energy to build something special that will transform an industry and meaningfully impact the lives of our customers. Success for us is millions of people using Tradify across the world. Fundamentally we want to solve big...
-
Customer Onboarding Specialist
7 months ago
Freemans Bay, New Zealand ezyVet Full timeezyVet provides **premium cloud-based practice and workflow management software solutions** to veterinary businesses across the globe. Our intuitive and innovative **ezyVet and Vet Radar** software transform the way our customers manage their clinics, specialist centres, hospitals, or universities by giving them more time and the tools to better care for our...
-
Structures Team Leader
7 months ago
Bay of Plenty, New Zealand Downer Group Full time**Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here** Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer: - Free access to Marram health care benefits and discounted holiday homes - Safety equipment and clothing provided as part of the role -...
-
Customer Service Representative
7 days ago
Hawke's Bay, New Zealand Universal Business Team Full timeThe Company One of NZ's largest distributors of fasteners, bolts, nuts and washers. FastTrade run a well-respected trade shop in Hastings. They are known for their vast range of products and their dedicated team, committed to going above and beyond to provide exceptional product and service excellence to their customers. The Role This is a fantastic...
-
Floor Team Member
3 days ago
Freemans Bay, New Zealand La Zeppa Full time**The Business** A rooftop beauty! This spacious kitchen and bar is located in Freeman’s bay, directly behind Victoria Park. Whether it’s dinner with the crew, wines with the girls or date night - we’ve got you covered. Our mediterranean menu will also get you talking. Tapas with style, cocktails with a punch and DJ’s that guarantee to bring the...
-
Floor Team Member
3 days ago
Freemans Bay, New Zealand La Zeppa Full time**The Business** A rooftop beauty! This spacious kitchen and bar is located in Freeman’s bay, directly behind Victoria Park. Whether it’s dinner with the crew, wines with the girls or date night - we’ve got you covered. Our mediterranean menu will also get you talking. Tapas with style, cocktails with a punch and DJ’s that guarantee to bring the...
-
Floor Team Member
1 week ago
Freemans Bay, New Zealand La Zeppa Full time**The Business** A rooftop beauty! This spacious kitchen and bar is located in Freeman’s bay, directly behind Victoria Park. Whether it’s dinner with the crew, wines with the girls or date night - we’ve got you covered. Our mediterranean menu will also get you talking. Tapas with style, cocktails with a punch and DJ’s that guarantee to bring the...
-
Operations Director
2 months ago
Hawke's Bay, New Zealand Universal Business Team Full timeAre you a passionate leader with a focus of driving operational excellence while fostering a positive company culture? I'm thrilled to announce an exceptional opportunity for a highly skilled Operations Director to join Hygiene Technologies, a New Zealand-based leader in hygiene solutions for the food processing industry. With a focus on effective,...
-
Team Leader
7 months ago
Bay of Plenty, New Zealand UNIQUENEPAL23 LIMITED Full time2 Team Leaders We are a New Zealand owned and operate horticultural management business based in the Bay of Plenty. Some travel within the region may be required, but you will be paid your hourly rate for the time you take to travel within the region. We require 2 full-time permanent Team Leaders to join our existing team. You will report to the...
-
Bar Team Member
3 days ago
Freemans Bay, New Zealand La Zeppa Full time**The Business** A rooftop beauty! This spacious kitchen and bar is located in Freeman’s bay, directly behind Victoria Park. Whether it’s dinner with the crew, wines with the girls or date night - we’ve got you covered. Our mediterranean menu will also get you talking. Tapas with style, cocktails with a punch and DJ’s that guarantee to bring the...