Experienced Sales Assistant/front of House
5 months ago
Indian Star Express Takeawaysis a popular Indian restaurant in Rotorua.
We have a vacancy for a permanent, full-time (minimum 30 hours per week, and up to 50 hours per week during peak season) Sales Assistant/Front of House.
This role requires someone who has at least 1 years experience in
customer services, or sales, and the flexibility to workweekends/evenings.
Key responsibilities will include:
- Greet customers as they arrive, providing a warm and welcoming environment.
- Take and process takeaway orders accurately and efficiently, both over the phone and in-person.
- Manage transactions with customers using our POS system, ensuring correct cash handling and card transactions.
- Maintain in-depth knowledge of menu items, daily specials, and promotions to provide recommendations and answer customer inquiries.
- Pack food and beverages in appropriate packaging, ensuring orders are correct and ready for pickup in a timely manner.
- Maintain cleanliness and organization of front-of-house area, including counter spaces, dining area, and restroom facilities.
- Resolve customer complaints or refer them to the manager, ensuring maximum customer satisfaction.
- Liaise with kitchen staff and delivery drivers to ensure promptand accurate order preparation and delivery.
- Participate in team meetings and training sessions to constantly improve quality of service.
- Follow all health and safety regulations, food hygiene standards, and company policies and procedures.
The pay rate for this position willbe $29.66/hour.
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