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Operations Manager

4 months ago


Auckland City, New Zealand ASB Bank Full time

**Operations Manager - Loan Advancing**
***:

- **Lead, develop and implement strategy**:

- ** Continuous improvement and people leadership focused position**:

- ** North Wharf location, competitive salary, banking and insurance benefits and flexy working**

ASB's Technology & Operations division is the backbone of our business, ensuring we operate as efficiently and smoothly as possible, keeping our customers at the heart of everything we do. With rapid advancements occurring across the digital and continuous improvement space, this is an exciting time to join ASB's Operations area Continued developments in this world mean that the ways in which we do things are constantly evolving to ensure our customer experiences are the best they can possibly be.

**Mo te tūranga** | **About the Role**:
We are currently in search for an Operations Manager to join our Lending Operations team and manage loan advancing. Reporting to the Head of Lending Operations, this critical role will see you leading the advancing of loan facilities across all ASB business units and Sovereign, ensuring your team executes work volumes, proactively manages workflow, anticipates operational risks and has the flexibility of resources to deliver best possible performance outcomes. Having an analytical eye for improvement opportunities and ways to minimize risk and fraud, your focus will be to coach your team and to lead business processing.
- Foster a growth mind-set culture and empower your team to deliver a great customer experience
- Ensure your team's capacity and productivity planning and Service-Level Agreement (SLA) monitoring are effective
- Manage and measure work effectively using ActiveOps setting clear objectives and monitoring progress at a team and individual level
- Lead, coach and motivate your team to drive performance; including one-on-ones, development plans, cross skilling and performance reviews
- Identify, manage and eliminate risks, report issues where applicable and ensure appropriate quality control measures are in place
- Champion team ideas to identify, communicate and initiate process improvement ideas and efficiency enhancements via proficient use of data

**Mōu |About you**:
To be successful in this role you will have two to five years people leadership that has been gained within the areas of banking, financial services, shared services, or technology. An understanding of lending, financial services products, fraud, AML and sanctions risk management policy and legislation would be helpful. You know how to take others on a journey, and understand what it takes to motivate, empower and develop high performing teams. Having experience in DMAIC, agile, human centred design will set you apart, along with being preferably green belt accredited or above.
- Proven experience leading teams in a product or process environment with regulatory requirements
- Ability to motivate, coach and set up your staff for success; including setting performance targets
- Excellent stakeholder management and negotiating skills with a strong focus on customer experience
- Analytical mind-set combined with an eye for continuous improvement opportunities

**He aha tā mātou | What can we offer?**

In our diverse and inclusive environment, our people grow their agile mindset, learn, evolve and utilise their skills, while being empowered to make decisions.

We offer a competitive package, great banking benefits, heaps of personal and career development opportunities, flexible working styles and great parental leave benefits.

You will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. You will work in a successful and supportive team environment and be a part of the growth story that is ASB.

**Me pēhea te tono | How to apply?**

If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply"we'd love to hear from you

**Job Details**:

- Reference #
VP154817- Posted on
21 Jul 2023- Closes on
04 Aug 2023 23:00- Location(s)
North Wharf- Company
ASB Bank- Expertise
Leadership, Lending, Operations, Simplification, Team Leader- Work type(s)
Full Time