Senior Freight Forwarder, Imports

4 months ago

Wellington City, New Zealand DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 84609
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Air & Sea is seeking to hire a skilled and passionate Senior Freight Forwarder, Imports in Wellington.

The position is responsible for working across the Customer Service, Transport and Invoicing department to ensure the efficient delivery of cargo by liaising with customers and service providers and the accurate and timely invoicing of financial transactions by issuing AR invoices and processing AP invoices.

**Your typical day at DSV**:

- Build and maintain strong working relationships with internal and external customers (both locally and internationally).
- Generate, monitor and distribute accurate and high-quality reports.
- Problem solve and provide feasible solutions to manage customer requirements.
- Understand and carry out customer service tasks in accordance with SOPs and client notes.
- Liaise with relevant stakeholders (locally and overseas) to provide rates and quotes to customers.
- Assist client implementation by creating and maintaining client specific SOPs.
- Operate with a cost-conscious mindset whilst identifying areas for value add services.
- Recommend process improvements to Manager.
- Plan and prioritize shipment deliveries from the Transport Workbench.
- Record and verify financial transactions (includes managing claims).
- Facilitate branch urgent payments, process local accounts payable and receivable invoices and Brokerage job registrations.
- Ability to problem solve transport issues such as: documentation, weights and measures in relation to load size, space availability and calculate monetary implications.
- Work with the Invoicing team to ensure all set KPI’s are being met.
- Approve local and overseas payable invoices.
- Auto-rate billing files and ensure rates are sourced from the client rate module.
- Follow local/global policies.

**About you**:

- Relationship Building: Skilled in networking, creating rapport, and gaining recognition through effective communication and interpersonal interactions.
- Communication: Proficient in persuading, presenting, and challenging ideas, ensuring clear and impactful information exchange.
- Resilience: Demonstrates self-confidence, composure under pressure, and effective conflict resolution skills.
- Problem Evaluation: Adept at processing information, documenting facts, and interpreting data for objective decision-making.
- Adaptability: Optimistic and adaptable to change, open to feedback, and capable of handling uncertainty.
- Detail Orientation: Meticulous in meeting deadlines, ensuring accuracy, and adhering to procedures.
- Technical Proficiency: Industry and finance knowledge, CargoWise One experience, and proficient in Microsoft Office, capable of operating in a paperless environment.

**Why DSV ?**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
- At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations People, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here. We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities._

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