Customer Support Representative
1 week ago
**About the role**:
This is a full-time 12-month maternity leave cover contract. Customer support representative who will play a key part in administrative functions and managing client enquiries, ensuring all client needs are met in a professional, friendly and timely manner. You'll be joining a high-performing team who collaborates effectively with all other departments within the business.
**Benefits**:
- Close-knit team with regular social activities
- Competitive salary, benefits and perks, plus equity via our Employee Share Program
- Achieve results in an agile team with limited bureaucracy and a flat organisational structure
- A dynamic, team approach to evolve practices and directly engage with customers
**How you will add value**:
- Responding and resolving tickets (online written communications). Both system-automated tasks and enquiries from our customer base.
- Outbound phone support, as requested, to proactively discuss and solve problems with customers or to provide account management (e.g. helping people set up their account).
- Tradesperson account verification.
- Payment reconciliation, overdue invoice and debt collection related tasks.
- Job auditing.
- Using and contributing to improvement of internal BC operating tools.
- Using initiative to identify opportunities and efficiencies that would be beneficial for the business.
- Product testing and input, including creating specifications of new features.
- Contributing to the improvement of a CS staff induction template.
- Other tasks relating to support and the business.
**About you**:
- Excellent written and verbal communication in a calm and composed manner.
- Ability to think on your feet and problem solve in a fast paced environment.
- Conflict resolution experience is an advantage.
- High emotional intelligence and resilience.
- Understand client needs and implement a proactive approach to customer support.
**About the company**:
Part of an Australian-owned ASX-listed tech company based in Sydney, Builderscrack is the leading online tradie marketplace in NZ. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone.
**Take a look inside our home**:
Ranked #3 in Best Places to Work in Australia for the past 3 years, we offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment:
- Close-knit diverse family of bright, respectful, collaborative members who love to solve problems and jump on new opportunities
- Strengths based organisation with in house coaching to help you leverage what makes you special
- Holistic wellbeing focus with EAP access, meditation room, daily bottomless continental breakfast, fresh fruit and snacks and diversity initiatives and celebrations
- Inspiring office and location - based in the heart of Christchurch CBD
- Social connection focus: Friday socials, 2x big company parties per year and regular and fun teaming activities - we work hard but play hard too
**We value Diversity**:
Innovation & Collaboration are core values at hipages, and are impossible to cultivate without a diverse and inclusive team. We don't expect you to be an expert in all areas, we're more interested in who you are as a person, a team member and a leader.
- We are a Circle Back Initiative Employer - we commit to respond to every applicant._
LI-JL1 #LI-Hybrid
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