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Service Desk Analyst

3 months ago

Manawatu District ManawatuWanganui, New Zealand Te Whatu Ora - Health New Zealand Whanganui Full time

**Service Desk Analyst**

**Information, Communication and Technology**

**Digital Services - Whanganui Hospital**

**Permanent, full time (40 hours per week)**

Health New Zealand/Te Whatu Ora is committed to increase the diversity of our workforce, and actively focus on employing and building a sustainable Māori workforce which supports our pro-equity commitment.

**Ngā Uarātanga | Our Values**
- Aroha - The value of love, respect and empathy, demonstrating compassionate and non-judgemental relationships.
- Kōtahitanga - The value of unity and vision sharing where we demonstrate trust and collaboration.
- Manaakitanga - The value of respect, support and caring where we demonstrate doing our very best for others.
- Tino Rangatiratanga - The value of self-determination where we empower individual/whānau choice.

**Ko te kaupapa | About the role**

Health NZ/Te Whatu Ora, Whanganui focus is on our community and our people. We are currently seeking an experienced and motivated permanent full-time Service Desk Analyst within the Data and Digital Services department to provide 1st and 2nd level support to a wide range of customers.

You will share responsibility for managing all incoming incidents and service requests using our service management tools. This can, at times, be a fast paced and challenging environment where you are expected to understand how the small decisions you make can impact patient care.

Your ability to think creatively, gather relevant and useful information in order to resolve issues, document clearly, look for trends to assist in planning and mitigating problems will make you a valuable member of the team.

If you currently work at Health NZ/Te Whatu Ora as a Service Desk Analyst wanting to move to provincial Whanganui and enjoy a quiet pace of life but still close enough to a big city? We can assist in retaining your long-service and other leave accrued.

**Ko koe tēnei | About you**

Skills and Experience:

- Excellent and proven communication and customer services skills.
- A tertiary qualification in a relevant field (preferred).
- ITIL foundation qualification
- A minimum of 2+ years of ICT troubleshooting experience with hardware and software, or similar customer services support role.
- Computer literacy and experience working with/understanding of MS Office suite
- Adult training experience (preferred)

This is a fantastic opportunity to work in an organisation that makes a difference to people's lives every day

**Ko wai mātou | Who are we**

Our vision is He Hāpori Ora - Thriving Communities, with our mission being 'to improve health and independence through a responsive and integrated health system'. We ensure health care places people and their whānau at the centre of everything we do with and for them. We support and empower individuals and whānau to determine their own wellbeing and are committed to working in authentic partnership with other health care providers, iwi, government, social and community agencies to build strong, resilient, connected people and whānau.

Whanganui is a great little progressive city with a friendly chilled vibe. Great café culture, schools and sporting opportunities with some of the best all year-round weather in the country. The rugged west coast beaches on your doorstep allow for all year surfing, fishing or just walking for miles. Skiing and hiking on mount Ruapehu just an hour up the road, Whanganui has all your bases covered for a family friendly lifestyle.

**Me pēhea te tono | How to apply**

**Rā Katinga | Applications close**

**Applications close**: 22nd March 2024

**Vacancy**: WNI-79013-1