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Team Leader

4 weeks ago

Wellington City, New Zealand Whakarongorau Aotearoa New Zealand Telehealth Services Full time

**Company Description**:
**To tatou tikanga | **Our Culture

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

**Ko wai mātou** | About us

Whakarongorau Aotearoa (Whakarongorau), a social enterprise, is a digital health and social services organisation with a proven record of connecting people seamlessly with care when they need it. Whakarongorau aims to be there when face to face health and social services cannot, providing consistent, clinically supported access to services for those in need or when people are unable to access other options due to location, time of day, financial or cultural barriers.

We have an exciting opportunity for an experienced Mental Health Professional looking to take the next step in their career at Whakarongorau to join our Management Team within the Earlier Mental Health - Crisis Team. The role requires strong relationship skills, flexibility, initiative and sound judgement and knowledge of managing a 24/7 team of Mental Health Clinicians while working from the comfort of your home

**Atu mo te mahi** / About the role

You will be welcomed into our Leadership team working alongside a Service Delivery Manager and three further full-time experienced Team Leaders. We are seeking a motivated, organised, enthusiastic and highly skilled Mental Health Professional, who has experience in managing and leading a large team of Mental Health Clinicians.

This includes ensuring team members are providing a high-level quality service to Service Users and their whānau, working within regulatory codes of conduct and practice, and within ethical, legislative and Whakarongorau Aotearoa processes and practices. Say goodbye to shift work, this is a Monday - Friday (8am - 4:30pm) with an expectation that you will be on -call one week per month for the EMHR service.

**Performance**
- Ensure your team members are adequately coached and trained to deliver the best clinical and customer service. Deal with performance issues proactively so that all team members constantly deliver to or exceed expected results
- Ensure your team is focused on performance across the key performance indicators
- Build and encourage constructive relationships across the organisation and externally with key stakeholders.
- Take responsibility for your team’s understanding of operational and clinical processes which are in place to protect them, Whakarongorau Aotearoa and Service Users
- Undertake on-call Duty Manager duties for clinical support and debriefing escalation on a rotational basis
- Duties of the People Leader - Earlier Mental Health Response role may change from time to time to meet operational or other requirements with mutual consultation and agreement

**Qualifications**:
**Pehea koe -** About you

**Ōu āheitanga ōu pūkenga hoki** - Skills and competence
- Understanding of Tikanga Māori and Pasifika demonstrating and influencing cultural competence /cultural safety in practice
- Confidently able to hold appropriate coaching, behaviour and performance conversations with team members
- Able to navigate, support, follow and lead change management initiatives
- Confident with technology
- Proven ability to lead process and service delivery improvement
- Confident with driving service performance through managing against daily, weekly and monthly key performance indicators
- Able to support on-going clinical service improvements as well as other business needs

**Ōu wheako ōu mātauranga hoki**:

- Qualifications and experience
- New Zealand Registered Nurse with current practising certificate
- 5+ years post registration nursing experience with 2+ years management experience, ideally providing leadership to large teams
- Ideally, experience within a telehealth or health technology organisation
- A background in Acute Mental Health and /or Crisis Team, In-patient unit

**Additional Information**:
**Ō mātou uara** - Our values

**E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara** - We are looking for people who align naturally with these values and will champion them
- Mahia te mea tika / Do the right thing
- Hihiri e te kounga / Motivated by quality
- Ngākau nui ki te pai ake / Passion for better
- Pokohiwi ki Pokohiwi / Shoulder to shoulder