(Senior) Technician IT Support Services

4 days ago

Wellington City, New Zealand University of Otago Full time

(Senior) Technician IT Support Services - Wellington

2202049

**IT SUPPORT SERVICES - WELLINGTON**
**DESKTOP SUPPORT**
- Support and service the tech that empowers New Zealand’s greatest thinkers.
- Challenge yourself to solve diverse IT problems.
- Enjoy flexible work with an organisation that cares.

**IT starts here**

We are the IT Support Services Team, on hand to provide nimble desktop and other relevant support here at the University of Otago, Wellington campus.

We are a part of a wider IT Support team providing support to some of the most cutting-edge tech you’ll ever see. Now, and into the future our team is growing, and we need motivated IT graduates or technicians to help provide support that keeps all elements of the University humming.

If you’re looking for a fun and dynamic IT role to **start or grow** your career, this is it.

A real blend of spot-on problem solving, and customer support, it’ll be a daily test for your analytical mind, with plenty of opportunities to engage with and assist a fantastic range of people.

As you establish your IT career, do so with an employer who will back you to thrive. Whether that’s through flexible working arrangements, that help you to fit work around your life (not the other way around), or setting you up with a supportive team of seasoned professionals as eager to share their knowledge as you are to take it in.

We are also one of the country’s largest employers and we are here to stay. We are committed to our people, because we know they are who set us up for success.

Perhaps you are a local, looking for an exciting change, or you from further afield and interested in a move to Wellington. Either way we would love to hear from you.

**_The role/Te mahi_**

As part of our IT Support team, you’ll be on hand to provide swift and effective IT desktop support and advice day to day - wherever the question or issue might come from.

You’ll be able to diagnose and resolve problems across hardware, software, network, systems and other computer-related tech, and be quick to spot and analyse performance issues that arise now or could arise later.

You will also provide audio-visual (AV) and eConferencing technical and operational support (for teaching and events) and act as a point of escalation for Desktop Support enquiries on the Wellington campus.

Add to these your excellent communication skills that see you deliver effective assistance to students, support staff and other University stakeholders alike, and you’ll thrive.

You’ll be backed by a supportive wider team who are as eager to impart their skills as you are to learn and develop.

Key tasks of the role include:

- Building and deploying new and existing equipment.
- General assistance with the movement and setup of customer equipment.
- Resolving PC related desktop support queries, while also assisting with Apple technologies as required.
- Troubleshooting support requests on PC and Tablet devices and escalating any that are unable to be resolved.
- Working with your customer group to ensure all purchasing of new PC hardware and software is suitable and fits their needs.
- Implement backup, disaster recovery solutions and prevention in accordance with procedures.
- Provide AV and eConferenicing technical and operational support.
- Proactively building and maintaining strong collaborative relationships with clients and IT colleagues.

**_Your skills and experience/ Kā pūkeka me kā wheako_**
- Previous experience in Desktop Support related roles.
- Proven experience providing exceptional IT support.
- Experience with Windows and macOS diagnosing and troubleshooting hardware, and software issues on desktops, laptops, mobile devices and tablets.
- A passion for customer service and exceptional customer delivery.
- Good communication skills including the ability to write in a welcoming, informative and non-technical style.
- Experience with AV/VC experience is desirable.

**_Further details/Pūroko_**

This is a permanent, full-time position.

We offer five weeks’ annual leave, a 6.75% superannuation scheme, and the ability to achieve real work/life balance. More information regarding employee benefits can be found at: Employee Benefits.

For further information, please contact Kathryn Tsikanovski via the contact details below.

**_Application/Tono_

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