Department Manager

2 days ago

Auckland City, New Zealand Sephora Full time

**Sephora** is a global leader in omni channel beauty retailing, and a division of LVMH - Moët Hennessy Louis Vuitton. At Sephora, we stand together and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We successfully operate more than three thousand points of sale across Americas, Europe, Middle East and Asia, and together we aim to animate the most loved beauty community in the world.

Here in Asia, our teams run omni-channel businesses in 11 markets across the region, in addition to cross-border e-commerce to several more. Our success is built on innovation, a unique product portfolio, market leading digital capability, and our unique customer experience. With ambitious growth plans we are always looking for talented people who aspire to build businesses and develop themselves. Sparked by energy and excitement, our passion is contagious. We are united by a common goal - to reimagine the future of beauty.

At Sephora, we reimagine beauty, discover new brands, and influence positive change every day. Having fearless leaders for our retail business in place is a big part of that. As our Department Manager (Senior Beauty Advisor), you'll provide day-to-day supervisory oversight of the store’s operations as well as work closely with your team of fellow supervisors, the Assistant Store Manager and the Store Manager. You’ll also play a key role in achieving store KPI’s as well as delivering an unbeatable client experience. Get ready to think creatively, work strategically, and make your mark at a leading global retailer.

**You'll shine here if you enjoy**:

- Acting as an extension to the store management team to manage team performance through regular coaching and feedback
- Promoting a high level of customer service and recommending suitable products to them after undertaking a comprehensive understanding of their needs.
- Serving as an escalation point for clients and cast member matters and confidently make store operation decisions during core hours.
- Holding team briefings
- Supporting the SM & ASM to achieve store KPIs and targets
- Working on a rostered basis including weekends, early starts and late finishes
**We would love to hear from you if you**:

- Have previous management experience in a fast paced, high volume retail sales environment
- Have strong emotional intelligence, communication skills, and the ability to influence team members at all levels by leading by example
- Have a history of exceeding sales targets and KPI’s
- Are proficient in using the Microsoft Office Suite.
**What's in it for you**
- **
The people. **You will be surrounded by some of the most talented, supportive, and kind leaders and teams - people you can be proud to work with.
- **
The product.** You will get your hands on some amazing gratis and store discounts.
- **
The learning**. We invest in training for our leaders and team members. Not just product knowledge but building a personalized career plan with you so you continue to evolve and build your skills. You will have access to Sephora University Digital (online learning platform) as well as personal interactions with influential guest speakers.
- **
The culture**. As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there's always room to explore. It's in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. _This_, is the future of beauty. Reimagine your future, at Sephora.

Sephora SEA was created through the combination of the Sephora's retail business in South East Asia and Luxola, a Singaporean start-up that broke new frontiers in ecommerce regionally. We proudly maintain an entrepreneurial and technology-focused culture, with all our capabilities built in-house - a rarity in this region.

The data is definitive: diversity leads to better teams, better performance, and better results. Consequently, we actively seek to hire employees of all genders, backgrounds, and experiences. We provide our employees with a unique opportunity to take on senior responsibilities, accelerate their career path, and impact the business of beauty across the world.

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