Cx/crm Planner

3 weeks ago


Auckland City, New Zealand Unbeatable Full time

**The Company**:
Our client is a full-service digital customer agency that can help companies transform how they connect with their customers. The company is part of a a dynamic collective of specialised agencies which is a globally well-known force in the digital marketing realm. Locally, the group of companies comprises of over 200 specialists that love the internet, technology, creativity and the part they play in making great work for their clients.

**The Role**:
We have an exciting opportunity to join our fast-growing strategy function and work in a friendly, fast-paced team. We’re on the lookout for a Digital Marketing / CRM Planner who is innately curious about people, what moves them and inspires them. You’ll have a finger on the pulse of the trends that are shaping and will shape consumers’ world and will be comfortable using data and creativity to deliver personalised, mutually beneficial interactions. You will be excited by the possibilities of blending technology, data, strategy and creativity to deliver cutting edge work for some of New Zealand’s biggest brands.

You will likely have up to 5 years’ experience working with customer data, quantitative and qualitative research, analysis and insights and a passion for delivering great customer experiences through individually addressable channels.

You will be able to synthesize and present complex information in a simple, compelling way and have a eagerness to express a point of view to help clients increase the volume and value of their customers

**The Responsibilities**:

- Support and in some cases lead the delivery of planning and customer engagements across the following disciplines:
- Integrated comms planning
- Customer journey/experience mapping and customer research
- Customer loyalty strategy
- Lifecycle planning and programme strategy
- Campaign strategy and tactical development
- Maintain high quality relationship with key clients and internal TRACK teams (creative, analysis, design, business management)
- Develop and maintain effective, collaborative relationships with external agency partners
- Identifying opportunities to undertake relevant research and publish reports/whitepapers

**The Offer**:

- Enjoy flexibility with hybrid working options.
- Access impressive discounts with various clients.
- Embrace Summer Hours, finishing work by 1:00 PM on Fridays
- Immerse yourself in a vibrant and social company culture.


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