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Customer Advisor

3 months ago

Christchurch, New Zealand Farmlands Co-operative Society Full time

**Competitive remuneration + insurances + benefits**

**Flexible working conditions + free parking**

**K**
**iwi-owned Brand - Aotearoa's largest farming co-operative**

**Mō te whai waahi | About the opportunity**

Our Customer Advisors - Nutrition provide unbeatable, engaging and effortless customer services to our customers by liaising with all stakeholders and maintain a high standard of communication with customers throughout the order fulfilment process

Support external shareholders, Farmlands staff and Rural Merchants

Take ownership, consistently build loyalty and partnerships.

Advisors are customer focused on finding ways to make each shareholder experience unbeatable

Collaborate with wider teams to ensure we show up better each day.

**Mōhou ake**
**| About you**
- Experience in customer experience, service or sales.
- A passion for rural, farming, agricultural, horticultural or other related industry is desirable.
- Experience in problem solving, ownership and resolving enquiries through to the end.
- Strong numerical, written and verbal literacy skills.
- Strong attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Thrives in a fast-paced environment.
- Can connect with a diverse range of people.
- Systematic and has an analytical approach to problem solving.
- Takes ownership, committed to continuous improvement and self-learning.
- Has a passion for working day-to-day within a team that thrives off sharing knowledge and expertise.
- Flexible, adaptable and able to pivot and respond to the changing needs of our shareholders.

**Mō ngā painga | About the benefits**

You'll be rewarded with:
Competitive remuneration package

Medical, life and income protection insurances

Sick leave from Day 1

Paid birthday leave

Access to training through our online library, The Greenhouse

Staff discounts at Farmlands Retail Stores

Exclusive Farmlands shareholding offer providing access to a vast array of discounts with our Card Partners

Additional support for parents - 10 weeks of fully paid parental leave for primary carers and 2 weeks' paid partner's leave

Flexible working your way

Free parking at our Support Office

Close to a range of eateries and gyms - with great coffee just down the road

Pet-friendly office - bring your (well-behaved) furry friend to work

**Te Tono | How to apply**
- Applicants must have the legal right to work in New Zealand._

**Mō matou | About us**

Be part of a great New Zealand story Te Whenua Tāroa - Farmlands was born from people joining together to do things differently. Fast forward from our humble beginnings in 1962 and we're New Zealand's largest farming co-operative with an annual turnover of more than $2.3 billion, with over 1200 staff in over 80 locations from Cape Reinga to Bluff

In addition to our strong core retail business, we also have a well-established shareholder card network (with over 75,000 shareholders and over 7,000 card partner locations), with operations dealing with feed production, nutrition, ecommerce, fuel, distribution, agronomy, and a wide variety of other areas.

**Team**

**Supply Chain**

**Role**
- Supply Chain

**Locations**
- Christchurch Support Office

**Employment type**
- Full-time

**Job Type**
- Permanent - full-time