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Commercial Vehicle Specialist

4 months ago

Mount Victoria, New Zealand KiwiRail Full time

Req ID: 11117**Come on board and become part of our One Winning Team**
- Make a positive contribution to our customers’ travel experience
- Take your customer service career to the next level
- Permanent opportunity, Wellington based

**What you'll do**

First and foremost, we want you to succeed and grow at Interislander. This is why we will invest into your initial and ongoing training to build your competencies and confidence to make the right decisions and work safely in our safety critical environment.

This is a fast-paced and varied role with plenty of opportunities to be proactive and make a real difference to our commercial vehicle customers, ensuring they have a seamless and easy check-in.

A key part of your role will be to process and record documentation accurately and complete check-in processes.

Key tasks include:

- Ensuring boarding passes, meal vouchers, weight dockets and GST receipts are in order and supplied to customer
- Visually confirming lashing points and livestock units are compliant
- Maintaining clear, concise and professional radio communications as required
- Managing standby bookings and working with the Disruption Team
- Ensuring all commercial vehicle accounts and transactions are charged and reconciled
- Preparing notifications, post sailing reporting and feedback
- Maintaining and updating the database

This is a full time, 24-hour rostered shift work role, and the successful applicant will be required to regularly work weekends. Ideally, you will have access to private transport as public transport is not always available early mornings and late nights.

**What you’ll need**

We are looking for someone with a can-do attitude who will take pride in their work.

To be successful in this role, you must:

- Have previous experience working in a customer focused industry
- Have experience with basic invoicing, databases and MS Office packages
- Be able to think on your feet under pressure
- Be detail oriented with the ability to work with speed and accuracy
- Have exemplary communication and interpersonal skills

**What you’ll get**
- Extensive support and ongoing training.
- Access to discounted travel, health insurance & holiday houses across NZ as part of the Staff Welfare Trust
- A strong Zero Harm policy to keep you safe

If life’s a journey, Interislander is a great way of keeping your career moving through it. Ours is a fast-paced, inspiring, and truly customer-focused culture - where your career will connect you to real opportunities, while balancing work and whānau life.

**We’re going places. Are you?**

**Applications close 25 February 2024**

Position Description

**Job Segment**:Database, Technology