Team Leader

6 days ago


Auckland City, New Zealand BNZ Full time

**Ko Mātou Tēnei** | This is us**

Here at BNZ, it's about more than just banking. We mahi (work) together in an agile, energising environment to create innovative solutions that won't just help our customers be good with money, but also do great things with it.

Our BNZ International Trade operations tīma (team) provide specialist trade processing services, knowledge and expertise to internal and external customers.

Reporting to Senior Manager - International Trade, you'll lead, coach, motivate and develop a tīma of 13 Trade Associates in the delivery of exceptional trade processing services to our customers, maximising business and performance outcomes for BNZ.

While we offer flexible working, you will be a hands-on leader and be in the Auckland office at agreed times during the week to tautoko (support) the tīma.

What is in it for you? We offer six weeks leave and Learning, development and career progression is encouraged. You will have reliable working hours of 8:30am - 5pm and will be part of a supportive & close-knit tīma. You will gain leadership experience and knowledge in a specialist banking product which is essential to all importing and exporting businesses.

**Mō te Tūranga | About the Role**

We sat down with the Senior Leader - International Trade (who you'd report to), and they let us know the following about the role:
**What are the five day-to-day tasks the person will complete?**
- Monitoring workflow across the tīma and analysing key metrics to ensure accurate & efficient turnaround of requests in line with agreed SLAs.
- Actively supporting the ongoing development of individuals in your tīma, by ensuring they have a robust development plans in place.
- Successful risk management; ensuring the tīmas' compliance with external legislation, bank standards and internal operating policies and procedures.
- Assisting your people leader with planning and day-to-day management of the overall International Trade operations business
- Assisting with recruitment when required

**What is the tīma culture and environment like?**

Trade Operations is a large tīma based in central Auckland however we are very close-knit and supportive of each other. We are brought together by our passion for the International Trade and pride in supporting BNZ's customers in this specialist area of banking.

**What is your management style?**

I am passionate about my people and look forward to seeing them achieve the best they can while providing the tautoko they need along the way. I like to allow them the opportunity to step forward and take the lead. I am open, honest and communicative.

Identifying more efficient ways to deliver great results to our customers and supporting the tīma to do this. Another imperative would be maintaining a truly engaged and motivated tīma and further strengthening our culture and customer satisfaction levels.

**What attributes will this person display in order to be successful in this role?**

To be successful in this role you will be customer focused, a strategic thinker with a pragmatic approach. It is important that you are an effective communicator who is respectful of their people and wider colleagues.

Experience in the Banking industry is essential.

Experience in International Trade & people leadership, whilst not essential, will be highly valued.

**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**

**_ Applications close Sunday 5 March at 1155pm._



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