Customer Manager
3 days ago
We offer hybrid working that enables work life balance + 5 weeks annual leave
- A diverse and inclusive environment that values lifelong learning opportunities
- We are focused on holistic wellbeing to support you to be your best self
Use your commercial experience to help grow Māori businesses internationally bigger better and faster for the good of Aotearoa
Ka rere a kupu mihi ki te mata o te whenua e tau ai ki tēnā, ki tēnā huri noa - e mihi atu ana. I tēnei wa tonu nei e tonoa ana ō pūkenga nui, ō wheako me ō mōhiotanga kia whakaeke mai ki te waka whakatutuki kaupapa e mea nei ko Te Taurapa Tūhono. Kua takoto te mānuka, ā, tautoko mai, ārahi mai i ngā pakihi hohoko o Aotearoa kia whāia nei ngā pae tawhiti hōu, hihira anō hoki.
To those near and far, greetings to you all. We look forward to you bringing your valuable skills, experience and knowledge to join our team aboard the forever moving waka, Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE). This is the call, to rise to the occasion, and help guide Aotearoa export businesses to exciting new horizons.
Who we are - Ko Te Taurapa Tūhono tēnei
At Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE) we use our extensive knowledge and global networks to help Māori businesses turn their global ambitions into reality. By supporting Māori businesses, we boost Aotearoa's economy and reputation, and help to share what is special about Aotearoa with the rest of the world whilst fulfilling our purpose - to grow Māori companies internationally, bigger, better, faster, for the good of Aotearoa.
What you'll be doing - Te whakamahere
This role is at the forefront of growing Māori businesses internationally. Partnering with a portfolio of customers across the tech / services or consumer goods / food & beverage industries, you'll bring your commercial mindset, exceptional relationship building and external stakeholder management skills along with a collaborative approach to achieving collective goals. You'll use your excellent listening and influencing skills to understand their kaupapa, their challenges and opportunities, and assist them in achieving their international growth goals. This role will ideally be based in Tāmaki Makaurau but other North Island locations may be considered.
A natural problem solver, you will be self-disciplined and have a good understanding of the nuances of Māori and international business to help guide your customers in their journey. You will use your exceptional relationship building skills to engage with a wide range of Māori companies and key stakeholders to find and attract ambitious Māori exporters to bring into the Te Taurapa Tūhono | NZTE customer portfolio. Ideally, you will understand the dynamics of iwi relationships and tikanga and will have the ability to build relationships inside and outside of Māoridom.
What you'll need to be successful - Ō Pūkenga
Your experience may have been gained from within one industry however, this is not a deal breaker as your dynamic learning ability, interest and drive to help Māori businesses to succeed is more important to us. You will understand the context and dynamics of Māori business and will have the ability to build relationships with a broad range of stakeholders.
You will possess passion and energy to help regional businesses succeed on the global stage. The successful person for this role will need to be truly customer centric, that means you will really understand your customers' opportunities and challenges. This will be done by connecting to our customers with empathy, credibility, and commercial reality.
An understanding of te reo, tikanga and kawa is preferred but you will also be proactively supported on your te ao Māori journey throughout your career with Te Taurapa Tūhono.
Why you'll love working here - Nau mai ki Te Taurapa Tūhono
We believe Aotearoa is good for the world. Guided by values of Manaakitanga and Kaitiakitanga, we leverage our collective strength to ensure sustainable development, collaboration and commercial success in Aotearoa. Tūturu whakamaua kia tina
We are committed to supporting Māori business growth through Te Pora Māori, a fully integrated team bringing together Māori-specific roles across our organisation. Maori Export Customers, part of Te Pora Māori brings together our specialist Māori cultural and commercial know-how and know-who to grow Māori business internationally. We work flexibly at NZTE and we're keen to talk to you about what that might mean for you in this role. We're deeply connected to the diversity of our people across the globe and embrace how that drives our organisation and the country forward.
What's next - Te ara ki tua
For more information on the responsibilities of this position, you can view the position description by clicking here - Customer Manager - Māori Business PD
Applications close Thursday 2nd Mar
-
Customer Services Manager
7 days ago
New Zealand Cardinal Logistics Ltd Full timeCardinal Logistics specialises in handling grocery and food related products and consumer goods with a customised 3PL contract warehouse and a nationwide haulage and distribution network. The company prides itself on delivering the best possible service to their customers internally and externally. An exciting opportunity has recently become available for a...
-
Customer Retention Manager
7 months ago
New Zealand Rentokil Full timeRentokil Initial provides services that protect people and enhance lives such as pest control, plants, and washroom hygiene. Our colleagues are experts in their fields. They are the Rentokil Initial brand and deliver our high-quality services to customers on their premises or in their homes. Rentokil Initial is a member of the FTSE 100 of leading companies....
-
Customer Retention Manager
8 months ago
New Zealand Rentokil Full time**About Us** Rentokil Initial provides services that protect people and enhance lives such as pest control, plants and washroom hygiene. Our colleagues are experts in their fields. They are the Rentokil Initial brand and deliver our high-quality services to customers on their premises or in their homes. **About the Role** The **Customer Retention...
-
Customer Service Manager
4 days ago
New Zealand Ei Consulting Group Ltd Full timeDISCOUNT RENTALS LIMITEDin Auckland. We are now looking for an experienced customer service managerto join us. This is a full-time role with a minimum of 35 hours per week. **Responsibilities and Accountabilities**: Plans administers and reviews customer services and after-sales services and maintains sound customer relations. **Tasks Include**: 1. Liaise...
-
Customer Success Manager
18 hours ago
New Zealand Cornerstone OnDemand, Inc. Full time**We're looking for a** **Customer Success Manager** **EdCast, now part of Cornerstone OnDemand**, offers a unified platform designed to operate end-to-end employee experience journeys spanning learning, skilling and career mobility. Its award-winning platform is used internationally by organizations ranging from large Global 2000 companies to small...
-
Customer Success Manager
6 months ago
New Zealand Chatlayer Full time**Description**: Sinch MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes - from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in...
-
Customer Case Manager
2 weeks ago
New Zealand Alphabet Recruitment Full timeWe can promise that no two days will be the same, and each day your problem-solving skills will come into play. Day to day you will be compiling reports for our business partners, assisting with coaching, managing the queues, taking escalations, implementing innovative ideas to help us move forward, and taking calls. It sounds a lot and it is, and it will...
-
Manager Customer Operations, Sector Digital
7 months ago
New Zealand Te Whatu Ora - Health New Zealand Full timeJoin Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it. **Te whiwhinga mahi | The...
-
Customer Manager
7 months ago
New Zealand New Zealand Government Full timeWe offer hybrid working that enables work life balance + 5 weeks annual leave - A diverse and inclusive environment that values lifelong learning opportunities - We are focused on holistic wellbeing to support you to be your best self Ka rere a kupu mihi ki te mata o te whenua e tau ai ki tēnā, ki tēnā huri noa - e mihi atu ana. I tēnei wa tonu...
-
Customer Service
7 months ago
New Zealand Hynds Full time**Full-time permanent role**: - ** Career progression & development opportunities**: - ** Health Insurance Cover & Free Annual Health Checks** **Key Responsibilities** - Provide sales support for all branch customers - Build and maintain internal relationships with procurement and demand management teams - Complete administration tasks as required as per...
-
Assistant Customer Service Manager
2 weeks ago
New Zealand Countdown NZ Full timeJoining Countdown Nelson is more than just taking on a new job. Let your passion for people shine in this role. You’ll be an integral leader of our Customer Service team, always on the front line to give the best possible service to our customers! We offer a number of benefits to staff including - Training and development - Opportunities for career...
-
Assistant Customer Service Manager
1 week ago
New Zealand Countdown NZ Full timeJoining Countdown Papatoetoe is more than just taking on a new job. Let your passion for people shine in this role. You’ll be an integral leader of our Customer Service team, always on the front line to give the best possible service to our customers! **We offer a number of benefits to staff including** - Training and development - Opportunities for...
-
Assistant Customer Service Manager
2 days ago
New Zealand Countdown NZ Full time**Do you have the attitude, aptitude and aspiration to be a great Manager?...** We’re looking for a **Assistant Customer Service Manager **to join our **Countdown The Palms **team We’re proud of the diversity of our team and the roles they play in running our store - this role is great for anyone who enjoys delighting customers and leading a...
-
Assistant Customer Service Manager
2 weeks ago
New Zealand Countdown NZ Full timeJoining Countdown Gisborne is more than just taking on a new job. Let your passion for people shine in this role. You’ll be an integral leader of our Customer Service team, always on the front line to give the best possible service to our customers! We offer a number of benefits to staff including: *** **Training and development** *** **Opportunities for...
-
Assistant Customer Service Manager
5 days ago
New Zealand Countdown NZ Full time**Joining Countdown Dunedin South is more than just taking on a new job. Let your passion for people shine in this role. You’ll be an integral leader of our Customer Service team, always on the front line to give the best possible service to our customers! **We offer a number of benefits to staff including** - Training and development - Opportunities for...
-
Assistant Customer Service Manager
5 days ago
New Zealand Countdown NZ Full timeJoining Countdown Papatoetoe is more than just taking on a new job. Let your passion for people shine in this role. You’ll be an integral leader of our Customer Service team, always on the front line to give the best possible service to our customers! We offer a number of benefits to staff including - Training and development - Opportunities for career...
-
Customer Service Manager
7 months ago
New Zealand Countdown NZ Full time**Do you have the attitude, aptitude and aspiration to be a great Manager?... We’re looking for a **Customer Service Manager **to join our **Countdown **Waitangi **team. We’re proud of the diversity of our team and the roles they play in running our store - this role is great for anyone who enjoys leading a team and curating great customer...
-
Customer Service Manager
7 months ago
New Zealand Countdown NZ Full time**Do you have the attitude, aptitude and aspiration to be a great Manager?...** We’re looking for a **Customer Service Manager **to join our Woolworths Eastgate team We’re proud of the diversity of our team and the roles they play in running our store - this role is great for anyone who enjoys leading a team and curating great customer...
-
Assistant Customer Service Manager
2 weeks ago
New Zealand Countdown NZ Full timeJoining Countdown St Lukes is more than just taking on a new job. Let your passion for people shine in this role. You’ll be an integral leader of our Customer Service team, always on the front line to give the best possible service to our customers! **We offer a number of benefits to staff including** - Training and development - Opportunities for career...
-
Customer Support Agent
2 days ago
New Zealand Ailo Full timeAs a **Customer** **Support Agent **you will be responsible for end-to-end customer support (including onboarding, migration of customers as well as managing customer details through our various admin tools). Along with excellent customer support, you will improve case processes and documentation to constantly advance Ailo Service levels. You will work with...