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Loss Prevention

1 month ago

Hamilton, New Zealand The Warehouse Full time

**Company Description** Ko wai mātou - Who we are**

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives.

Our store is seeking a professional and vigilant Loss Prevention (Security) Officer to join our team. In this crucial role, you will be responsible for maintaining a safe and secure environment for our customers and staff while preventing theft and minimising losses.
- Monitor store activities through CCTV and physical patrols to detect and deter potential security threats or suspicious behaviour
- Respond promptly and professionally to security incidents, emergencies, and customer service issues
- Conduct investigations into suspected theft or fraud, gathering evidence and preparing detailed reports
- Collaborate with store management to implement and improve loss prevention strategies
- Assist in training staff on security procedures and loss prevention techniques
- Ensure compliance with company policies, procedures, and relevant New Zealand security regulations
- Maintain accurate records of all security-related incidents and activities
- Liaise with local law enforcement when necessary

**Hours of work are**:

- Monday: 7:30am - 4:00pm
- Wednesday: 4:00pm - 9:30pm
- Thursday: 7:30am - 2:30pm
- Friday: 7:30am - 4:00pm
- Saturday: 7:30am - 4:00pm

**Qualifications** He kōrero mōu ake - About you**

Experience in a customer-facing role, such as retail or hospitality, would be beneficial but is not required. Ideally, you will have good communication skills and a positive attitude, along with a willingness to learn. You should be comfortable standing for extended periods.

Additionally, experience in conflict resolution and de-escalation, along with the ability to stay calm under pressure, would be beneficial.
**Additional Information** Tā mātou tāpaetanga - What we offer**
- Team Card: Access to discounts across our brands.
- Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year
- Here for Good Leave: To do good in your community you'll have one day of paid leave every year
- Career Progression: an excellent steeping stone into other internal opportunities.
- Plus loads more