Loss Prevention Specialist

4 days ago


Hamilton, Waikato, New Zealand The Warehouse Group Full time

Company Overview

The Warehouse Group: A Leader in Retail Excellence

We are a diverse retail group with some of Aotearoa's most beloved brands, including The Warehouse, Warehouse Stationery, and Noel Leeming. Our commitment to delivering exceptional customer experiences has earned us a reputation as industry leaders.

About the Role

We are seeking a vigilant and proactive Loss Prevention Officer to join our team. As a key member of our security team, your primary focus will be on preventing theft and ensuring the safety of our staff and customers.

Main Responsibilities:
  • Monitor security cameras to identify potential risks and incidents
  • Maintain a visible presence on the shop floor to deter wrongdoing and build trust with customers
  • Interact with customers, address their concerns, and provide excellent customer service
  • Upload events onto our crime reporting platform for thorough incident management
Hours of Work:

Tuesday: 5.5 hours

Wednesday: 5.5 hours

Thursday: 6 hours

Friday: 6 hours

Saturday: 6 hours

About You

To be successful in this role, you should have:

  • Experience in a customer-facing environment, such as retail or hospitality (not required but beneficial)
  • Good communication skills and a positive attitude
  • A willingness to learn and adapt to new situations
  • Comfortable standing for extended periods
  • Conflict resolution and de-escalation skills (ideal but not essential)

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