Food and Beverage Supervisor

2 days ago

Wellington City, New Zealand Sofitel Wellington Full time

We are currently seeking a passionate and dedicated Food and Beverage Supervisor to join our Sofitel Wellington team.

**What’s in it for you?**
- Recognising service; annual free one night accommodation, dinner and breakfast at your hotel
- Offering Staff parking, daily staff meals and uniform dry cleaning
- Offering discounted food and beverage, spa treatments and hotel stays within Accor
- Cultivating a strong environment, social and governance value proposition. We provide opportunities to give back to charities and associations
- Providing pathways for career advancement within the Accor network worldwide
- Adopting the ‘Work your Way’ programme. Make your perfect work-life balance a reality or work across Accor Hotels to maximise earnings
- Celebrating you and your achievements. We love to celebrate achievements and personal milestones
- Heartist Referral Policy - Refer a friend and receive $300 on placement and an additional $300 after 3 months

**Main Purpose of the Job**

Responsible for the efficient running of the food and beverage areas to obtain customer satisfaction while meeting the departmental budget.

**Key Duties**
- Ensure efficient, friendly and professional food and beverage service is provided to all guests.
- Provide for guests and patrons an experience and environment they feel meets their expectations.
- Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
- Set up systems to protect and maintain control of restaurant service equipment, correctly recording breakages and carry our regular stock takes.
- Set up and maintain a weekly cleaning schedule for the restaurant to achieve the highest possible hygiene and cleaning standards.
- Ensure all mis-en-place is completed prior to guests arriving.
- Ensure staff is competent in dining menu and wine list knowledge and can maximise sales to guests.
- Ensure guest billing is completed accurately following hotel procedure and that correct charges are posted.

**Supervisory Duties**
- Establish on-going On Job Training within the department to meet brand and service standards. Use department procedure manuals as a base for all service procedures and training.
- Induct new staff into the team, department and hotel in the first week of their employment using the orientation checklist.
- Openly communicate with staff ensuring regular briefings occur with all relevant information passed onto staff.
- Delegate duties so all aspects of the shift are covered, ensure concise handover to the next shift.
- Manage staff within guidelines outlined in the Accor Employee handbook and Hotel fact-sheet.
- Suggest any improvements that could be made to improve existing service or procedures, log and inform the Department Manager of any service or system problems.
- Ensure employees attend training programmes and meetings to constantly improve skills and knowledge.

**Requirements for the role**:

- Sense of Humour
- Style and Charisma
- Drive and Resilience
- Passion for people
- Previous experience in a similar position in an Restaurant environment
- Training, computer and organisational skills
- Fluent written & verbal English is essential
- Sound knowledge of hospitality
- Service excellence

**Job Types**: Full-time, Permanent

**Salary**: $27.80 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Free food
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Rotating roster
- Shift work

Ability to commute/relocate:

- Wellington City, Wellington: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you currently eligible to work in New Zealand?

**Experience**:

- Food and Beverage: 1 year (preferred)

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