Sme, Risk Consultant

**READY FOR ANYTHING**
At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equality and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including AMI, State, NZI, Lantern, Swann and NAC. We are ready for anything.

**The Role**
We currently have a permanent full-time opportunity for a **SME Risk Consultant** to support our Finance CMV and Value proposition team.

The SME Risk Consultant makes New Zealand safer by partnering with clients to deliver risk improvement strategies and reporting back all pertinent information on the exposures to loss of our insured’s’ business assets and on-going business continuity.

In this role, you will create a positive customer experience in all interactions and seek to share observations and possible solutions to hazards to our customers. They will communicate in a timely and professional manner on the likelihood and consequence of potential risks and observations on Material Damage, Business Interruption, Machinery Breakdown, and other risks. The risk consultant makes a direct contribution to the profitability of our business by improving the risk profile of our customers.
- Site inspection, risk analysis and reporting.
- Proactively negotiating with customers to improve risks and business continuity.
- Being a Risk Advocate and Technical Leader
- Facilitating the implementation of agreed risk improvements.
- Maintaining a high level of customer service through regular interaction with branch underwriters.
- Flexibility of hours together with significant travel.
- Managing expenses and travel to drive cost and time efficiencies

**Key Responsibilities**:
**SME Risk Consulting**
- Manage all aspects of site inspection and the completion of underwriting reports on requested risks, to agreed company standards and productivity levels. Creates high level of awareness and proactive risk improvement across the business.
- Negotiate risk improvements and process for supply of risk improvement services via the preferred supplier network.
- Communicate effectively with manager and underwriters, and provide timely feedback on risks and immediate alerts on serious risk concerns
- Meet or exceed quality objectives for producing reports while spending ample time interacting with our customer
- Complete post loss surveys or other work as required. Provide technical advice to clients and sales stream staff on best practice loss prevention techniques.
- Complete all projects and related work as required to support the larger Commercial Underwriting team
- Provide feedback on risk trends or issues they observe during their client meetings or see happening in the field

**Contribute to Excellent Customer Care**
- Proactively contribute to improve the image and outcomes of the company within the marketplace to the external customer, as well as provide excellent internal customer service.
- Present and host thought leadership presentations to strategic partners as required
- Make recommendations on process improvements likely to result in best risk management practice and improved customer service. This may involve contributing to or assisting with other projects or initiatives as directed by the leadership team.
- Contribute to IAG’s action plan for sustainable growth.

**Skills & Experience**:

- Understanding of the basic principles of insurance
- Knowledge of risk surveying and risk management
- Underwriting, Account Management or Claims experience
- Experience in providing risk control advice
- Experience in maintaining relationships with external suppliers and clients
- Ability to quantify likely risk improvement costs and negotiate (i.e., sell) implementation with insured or prospect
- Working towards tertiary qualification; insurance, risk management or related engineering discipline.

**Ready for anything? Let’s talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy up to 50% insurance discounts, flexible work and leave options, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.