Content Team Lead

5 hours ago

Auckland City, New Zealand MEGA Full time

**Location**:New Zealand, or working remotely from the APAC region.

**Job Type**:Full time, Permanent.

**About MEGA**

MEGA The Privacy Company provides global services from its head office in Auckland. Built with privacy by design, MEGA offers a range of zero-knowledge encrypted cloud storage and communication solutions for individuals and businesses.

We launched in 2013 and have grown to a global team of more than 200 people who are motivated by next-generation technology and design. Currently, MEGA supports more than 280M registered users on our desktop, web, and mobile apps across all major platforms.

**About the role**

As a Content Team Lead, you'll be the line manager of a team of content writers. Your team will be responsible for creating elegant, easy-to-understand online copy to enhance user experience, brand, and tone. A lot of the content and topics are highly technical and require a strong technical aptitude, the ability to quickly learn new concepts and tools, and strong communication skills. This role offers the chance to take on a hands-on leadership position in crafting a comprehensive platform, designed for a broad user base. Part of a global team, you will work with people across different time zones and report to the Design and Content Manager.

You’ll make an impact by:

- Managing a team of content writers to deliver engaging and easy-to-understand digital content
- Working closely with designers, reviewing and providing feedback on user journeys and appropriate content for each context
- Collaborating with a cross-functional team of Product Managers, Engineers and QA to ensure all requirements are satisfied
- Owning and maintaining our content strategy, style guide, and tone of voice
- Enhancing content operations by implementing standardised workflows and tools to boost scalability and efficiency
- Uploading and publishing content through our Content Management System
- Staying up to date with industry trends and emerging digital technologies
- Suggesting forward-thinking methods to amplify the impact of our digital communication efforts

Please note that we run an asynchronous, hybrid-remote model at MEGA, and this role may require early-morning or late-night availability as you work alongside staff in different time zones.

**About you**

As a committed leader, you excel in fostering efficient processes and steering your team to reach its highest potential. With a keen interest in technology, you're enthusiastic about unravelling and understanding the nuances of complicated systems and concepts. You're not afraid to roll up your sleeves to assist your team and undertake demanding, high-priority projects. Your eye for detail plays a crucial role in ensuring the high quality of output across your team. You put your strong communication skills into practice, mentoring team members, fostering a culture of open dialogue, and driving user advocacy.

You also have:

- Five or more years of commercial content writing experience, with previous leadership experience preferred
- Proven experience in UX writing and microcopy
- The ability to quickly analyse and synthesise complex content; experience writing about technical or complex topics
- Excellent proofreading skills
- Excellent written and verbal English skills
- Ability to take initiative and a proactive "can do" attitude
- Effective task management and multitasking skills
- Strong attention to detail and outstanding problem-solving skills
- Strong collaborative focus; a team player, willing to go the extra mile to produce quality work and meet deadlines
- Experience using tone of voice and style guides
- Experience working with tools such as Figma, Jira, Confluence, WordPress would be a plus
- Localisation experience would be a plus

**Qualifications**

Ideally, you hold a tertiary qualification in communications, journalism, marketing or similar.

**What MEGA offers**

Along with a flexible working policy, a deliberate culture of internal development, and top-of-the-line tools, you will enjoy a competitive remuneration package.

This is a stable role within a secure but dynamic industry, providing the opportunity to work with passionate people at the forefront of their field.

With attentive leadership and an emphasis on innovation, you’ll grow alongside MEGA as we continue to cement our industry-leading position.

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