Knowledge Management Project Facilitator Internship

2 weeks ago


Christchurch, New Zealand Christchurch City Council Full time

Join the Christchurch City Council Citizen and Customer Services this summer as a Knowledge Management Project Facilitator. Gain essential experience in your desired field, learn and develop a unique skill set with the guidance from our team of experts. Here at the Christchurch City Council Customer Service Team, we are a friendly bunch, we are passionate about what we do and look forward to supporting your learning.

This role would review all of the KB (Knowledge Base) articles for accuracy and duplication in any public information. Then update and redesign the page to consolidate and re-engineer as per defined parameters.

**What is a typical day as a Knowledge Management Project Facilitator Intern?**

A typical day would be to take a KB topic and review all the articles within this set. Are they correct? What other information is on external or internal websites? Can it be consolidated to be clearer and consolidated?

Once a brief overview is mapped out, then working with the CSR team to check this aligns with the way they work and meets their needs.

Once a clear plan is defined, then working to update the KB to meet this and update the articles/pages to set standards.

**What will I expect to achieve?**
- Look at KBs from Full List
- Review if these have already been updated
- Review any public information on the same topic
- Decide whether to combine/delete/consolidate pages
- Make changes and review with Customer Service Team
- Send draft designs to business areas if required
- Create landing page
- Link new/re-designed pages to landing page

**Qualifications and experience?**
- Tertiary degree in business discipline (e.g. BCom)
- This is an unpaid/voluntary summer internship with the Christchurch City Council. _
- Location: Christchurch City Council Civic Offices _
- Salary: Unpaid/Voluntary _

Feel like you don't meet every single requirement of the job description?

Whilst staff working at the Christchurch City Council are not currently required to be vaccinated, applicants need to be aware that should the COVID-19 environment change, roles across the organisation will be assessed, and the requirement to be vaccinated may be reviewed.



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