Temporary Student Support Staff

7 months ago


Auckland City, New Zealand University of Auckland Full time

**Company Description** Waipapa Taumata Rau** **| The University of Auckland**

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organizational culture that demands excellence.

Temp Services is an in-house solution for temporary staffing across the University of Auckland.
**Job Description** Te Whiwhinga mahi | The opportunity**

The length of agreement could be for 4 weeks or a couple of months in length with both full and part-time hours, depending on the reason for the temp request.

**Dependent on the role, tasks of a temp can include**:

- Respond to queries both internally and externally
- Support Postgraduate and International students
- Assisting with scholarships or grants process
- Provide specific assistance to students studying in New Zealand and remotely online
- Provide wellbeing, pastoral care and learning support
- Help identify students at risk as well as high achieving students
- Assist with student enrolment, visa enquires
- Assist in creating, implementing, and reviewing support plans
- Handle and ensure that complaints and referrals are dealt with in a confidential, sensitive, and appropriate manner
- Assist in planning and effectively undertaking responsive student recruitment activities (expos, and other events);
- Assist Student Support team with administration tasks

Salary range for these positions can range from $50,700 F/T per annum to $70,000 F/T per annum.
**Qualifications** He kōrero mōu | About you**
- adaptable, confident, friendly, and engaging
- experience in the delivery of academic and pastoral support
- experience working in an environment requiring high levels of customer service delivery
- experience and understanding of equity issues in New Zealand
- experience using multiple systems, like Moodle
- experience with timetabling and scheduling will be a plus
- demonstrated problem-solving ability
- experience working with several key stakeholders
- strong written and verbal communication skills
- demonstrated ability to maintain high ethical standards and commitment to confidentiality
- highly developed interpersonal skills including the ability to deal with sensitive matters
- availability for meetings in person and via video calls
- While a degree is not essential to the role, it does help with understanding the environment and the nature of the work.
- **_ Please note that in order to register as a Temp on Campus, you will be required to complete an interview, online testing and successful reference checks._**

**Additional Information** Ngā āhuatanga kei a mātou | What we offer**

The University of Auckland is committed to providing an excellent working environment through:

- A competitive salary with five weeks’ annual leave, prorated.
- Flexible working hours as well as hybrid of being able to work onsite and offsite depending on the role.

For more information please visit Staff Benefits.

To be considered for this role, you must be eligible to work in New Zealand or hold a valid New Zealand work visa.

**_ Equity_



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