Customer Advisor Fixed Term Kaitohutohu Kiritaki

3 months ago

Wellington City, New Zealand New Zealand Government Full time

Join the Te Amorangi Mātauranga Matua, the Tertiary Education Commission (TEC) Customer Contact Group whānau.
- Take your passion for customer service to the next level.
- An opportunity to make real difference in a high trust organisation.

We have the opportunity for a Customer Advisor to join our Customer Contact Group, Rōpū Whakapā Kiritaki on a full time fixed-term basis through to late July 2025. The TEC Customer Contact Group is an innovative and energetic team focused on delivering excellent customer service to our key customers, tertiary education providers and learners.
**He angitūtanga**: About the Role
- Conducting assigned outbound calling requests and facilitating on time reporting with technical data and system issues.
- Supporting learners with careers and study focused information. Including providing clarification to learners on Fees Free eligibility criteria.
- Relationship managing an assigned portfolio of “high value” ($1m-$3m each) Private Training Establishments (PTEs) other organisations recognised by the TEC. Acting as an operational conduit for TEC requirements, including strategic direction, compliance, and performance monitoring.
- First point of administrative contact for the Top 60 largest Tertiary Education Organisations (TEOs) and PTEs.
- Where required, managing escalated complex complaints, and collaborating with other teams to action

**He kōrero mōu**: What we are looking for
- Experience working in a contact centre (more than one year)
- Skilled in using negotiation and influence skills to achieve the required outcomes and a high level of service for the customer.
- Capable of learning and retaining extensive knowledge of TEC products and services
- Experience staying organised while performing a wide variety of tasks and working in a sometimes high pressured, time constrained and ambiguous environment.
- Particularly good oral and written communication skills including a confident, clear, and pleasant communication style.
- Clear and concise written correspondence, and the ability to manage more than one contact at a time.

**Ngā āhuatanga kei a mātou**: What's in it for you?
- Three additional (TEC Days) leave days
- A motivated and supportive leadership team and manager, keen to make the most of your skill set.
- Remuneration from $87k + 3% Kiwisaver depending on skills and experience.

**Me pēhea te tuku tono**: How to Apply
Please note that due to the short-term nature of this position, working from home is not an option for this role.
The closing date for this role is, Monday 14 October 2025.
Applicants must have the ability to obtain and maintain the legal right to work in New Zealand.
Prior to the Tertiary Education Commission confirming any offer of employment, pre-employment checks will be undertaken including criminal conviction history and reference checking as a minimum.

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