New Zealand Customer Leader

7 months ago

New Zealand NOKIA Full time

**Join us in creating the technology that helps the world act together**

We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

**The team you'll be part of**

As Nokia's growth engine, In Cloud and Network Services we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

You will be a part of the Global Business Center within CNS, joining a professional GTM team within one of our 5 Markets. You will lead the CNS business within a customer or country perimeter with a focus on generating profitable and sustainable growth while ensuring customer satisfaction and people engagement. Develop and implement the go-to-market business strategy, build and grow customer CxO relationships, and manage end-to-end sales and business processes.

**What you will learn and contribute to**

Are you passionate about solving problems?
As part of our team, you will:

- Provide sales, business and functional leadership within perimeter (customer or country) to a cross-functional team including specialized sales and account managers, pre-sales, delivery and other support teams.
- Develop, operationalize and execute customer account strategy and business execution plans.
- Manage E2E sales and business process execution to meet/exceed financial targets (O/S/SM/Cash).
- Represent the CNS business towards its customers by developing, managing and leveraging C-Suite (CIO, SMO, CSO) relationships, and ensuring satisfaction across sales, product and delivery teams.
- Manages the go-to-market organization and sales performance activities for the customer.
- Develop and leverage an understanding of the strategic and business challenges in specific customer needs to identify, develop and drive new business opportunities.
- Implement effective e2e sales execution and business management cadence including strategic account planning, pipeline development/management, business management and forecasting.
- Drive a strong pipeline (continuous replenishment) that supports the achievement of financial targets and that adheres to key CRM principles and metrics (size, velocity, conversion, quality).
- Provide business and functional leadership to drive deals through the sales process (from opportunity identification through the handover to delivery).
- Manage people related activities for cross-functional teams to ensure employee engagement, motivation and productivity through constructive feedback and open communication.
- Drive a culture of Quality and Nokia Essentials with the team.

**What you will be accountable for**
- Orders, revenue, sales margin and NDSO
- Pipeline management
- Deal win and conversion rates
- Customer satisfaction

**Your skills and experience**

You have:

- 15+ years of experience in sales in the region
- C-Level relationships in CSPs.
- Solid people skills and proven successes in a multicultural environment.
- Technical familiarity of the CNS portfolio

It would be nice if you also had:

- Excellent communication and listening skills
- Excellent problem solving skills
- Win-win attitude and perseverance

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

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