Customer Success Coordinator

2 months ago

Christchurch, New Zealand Sourced Full time

Join Concentrate, a revenue growth agency
- Help build lasting relationships with valued clients
- Work directly with hi-tech clients in NZ and Australia
- Join Concentrate, a revenue growth agency
- Help build lasting relationships with valued clients
- Work directly with hi-tech clients in NZ and Australia

**What our client can offer**:
Concentrate is a revenue growth agency helping businesses across Australia and New Zealand find new ways to grow. They implement technology and services to drive revenue growth, from generating more leads to maximising sales efficiency to improving customer satisfaction. A key part of this is enabling clients to use the HubSpot CRM platform to attract, convert and delight more customers.

As a Customer Success Coordinator, you will become part of a team committed to driving client success in various sectors, from telecommunications to environmental sustainability. This role offers you a unique opportunity to impact diverse industries positively while working with a global client base.

**What you will do**:
Supporting the Customer Success Director, you will serve as the main point of contact for new and existing clients, advocating for their needs within the agency and ensuring exceptional service delivery. Your role will be a mix of client relationship management and project coordination, employing your skills in administration and organisation to ensure delivery teams and account strategists are kept on task and on track. This role is truly an advocate for the clients within the agency.

Day to day you can expect to:

- Work closely with clients and the delivery team to ensure project work aligns with agreed client goals
- Efficiently onboard new clients and ensure a seamless flow of work through delivery systems, including setting up tasks on teamwork boards and tracking progress
- Assist the delivery team in gathering necessary information and details from clients to facilitate efficient project delivery
- Proactively identify areas for account growth and retention opportunities

**Skills and experience we are looking for**:

- A business, marketing or technology degree
- Broad knowledge of digital marketing tactics and strategy, with a demonstrated ability to quickly learn and adapt
- Ability to build and sustain strong customer relationships
- Excellent written and verbal communication skills, ensuring clear and effective communication with both clients and internal teams
- Outstanding organisation, administration, and time management skills
- Experience within customer service roles (e.g. retail, hospitality)
- Confidence, great listening skills and a drive to succeed

**What to do next**:
**Returning to New Zealand?**

We have clients who are sourcing specialised IT disciplines and are ready and willing to talk to you.

**About Sourced**:
Sourced is a specialist IT Recruitment Agency primarily focused on permanent & contract positions within the Christchurch, Auckland, and wider New Zealand, IT / Technology sector.

**#SCR-olivia-king

  • Senior Customer Success Manager

    2 weeks ago

    Christchurch, New Zealand Banqer Full time

    **Banqer** Banqer is Australasia's leading financial EdTech company, having empowered over half a million students with our innovative technology to develop their financial capability. Education and people are at the heart of our business, seamlessly integrated with cutting-edge technology. We’re continuously growing, and striving to have the greatest...

  • Senior Customer Success Manager

    2 weeks ago

    Christchurch, Canterbury, New Zealand Banqer Full time

    BanqerBanqer is Australasia's leading financial EdTech company, having empowered over half a million students with our innovative technology to develop their financial capability.Education and people are at the heart of our business, seamlessly integrated with cutting-edge technology. We're continuously growing, and striving to have the greatest impact we...

  • Customer Success Specialist

    3 weeks ago

    Christchurch, New Zealand NZ Post Full time

    Based in Auckland (Highbrook) or Christchurch (Airport) - Part of the Business Value Stream in our Customer team Kōrero mō te tūranga - About the role Our Customer Success Team provide a highly effective, centralised and customer focused backbone ensuring the success of our Customer Sales and Management teams. Reporting to the Customer Success Manager,...

  • Customer Success Manager

    2 weeks ago

    Christchurch, New Zealand DEFEND Limited Full time

    Join a thriving Co. for rapid growth & personal development. - Collaborate with industry-leading experts in the field of cybersecurity. - South Island-centric: Flexible location within the South Island **ABOUT THE ROLE**: At the heart of DEFEND's operations are our people. We are experiencing unprecedented growth and success through our unwavering...

  • Customer Success Manager

    2 weeks ago

    Christchurch, Canterbury, New Zealand DEFEND Limited Full time

    Join a thriving Co. for rapid growth & personal development. Collaborate with industryleading experts in the field of cybersecurity. South Islandcentric: Flexible location within the South IslandABOUT THE ROLE:At the heart of DEFEND's operations are our people. We are experiencing unprecedented growth and success through our unwavering commitment to invest...

  • Customer Success Manager

    3 weeks ago

    Christchurch, New Zealand MenuAid Full time

    MenuAid exists to improve the world of food. We provide FMCG brands with game-changing behavioural insights that show WHY & HOW their products are used in the real world. We do this by leveraging the data captured from our shoppable recipe platform, which is the preferred way to grocery plan and shop for 40,000+ Kiwis & Aussies. But don’t take our word...

  • Customer Coordinator

    2 weeks ago

    Christchurch, Canterbury, New Zealand Switched On Group Full time

    1 week ago Be among the first 25 applicants Save this job with your existing Linked In profile, or create a new one.Save this job with your existing Linked In profile, or create a new one.Your job seeking activity is only visible to you. Email Welcome back Sign in to save Customer Coordinator at Switched On Group.We currently have an exciting opportunity for...

  • Customer Coordinator

    1 month ago

    Christchurch, New Zealand Switched On Group Full time

    We currently have an exciting opportunity for an administrator with a passion for customer experience to help us deliver our residential maintenance. As our new customer coordinator you will be responsible for the coordination of work orders. You will be working closely with our sub-contractors and internal teams to ensure we are able to deliver residential...

  • Customer Coordinator

    7 days ago

    Christchurch, New Zealand Switched On Group Full time

    We currently have an exciting opportunity for an administrator with a passion for customer experience to help us deliver our residential maintenance, we have options for a fixed term and permanent options. As our new customer coordinator you will be responsible for the coordination of work orders. You will be working closely with our sub-contractors and...

  • Customer Coordinator

    4 weeks ago

    Christchurch, New Zealand Switched On Group Full time

    We currently have an exciting opportunity for an administrator with a passion for customer experience to help us deliver our residential maintenance, on a fixed term basis for eight months. As our new customer coordinator you will be responsible for the coordination of work orders. You will be working closely with our sub-contractors and internal teams to...

  • Internship (Ux/customer Success)

    3 weeks ago

    Christchurch, New Zealand Komodo Full time

    **Internship Project Brief**: - Tool: Chameleon - Project: Product Tours / Customer Experience - Timeline: 12 weeks / 16 hours per week - Hourly Rate: $26.00 **Internship Overview** We are excited to offer an internship opportunity for an individual who is passionate about technology and interested in user experience (UX) and customer success. This...

  • Customer Coordinator

    2 weeks ago

    Christchurch, Canterbury, New Zealand Switched On Group Full time

    We currently have an exciting opportunity for an administrator with a passion for customer experience to help us deliver our residential maintenance, on a fixed term basis for eight months.As our new customer coordinator you will be responsible for the coordination of work orders. You will be working closely with our sub-contractors and internal teams to...

  • Customer Coordinator

    2 weeks ago

    Christchurch, Canterbury, New Zealand Switched On Group Full time

    We currently have an exciting opportunity for an administrator with a passion for customer experience to help us deliver our residential maintenance.As our new customer coordinator you will be responsible for the coordination of work orders. You will be working closely with our sub-contractors and internal teams to ensure we are able to deliver residential...

  • Customer Service Coordinator

    2 weeks ago

    Christchurch, New Zealand Nurse Maude Full time

    Challenging position in the healthcare industry. Permanent and Casual Staff, coordinating with clients and staff. Join a growing organisation whose foundations are built around caring. Are you looking for a new challenge, where problem-solving and customer service come together? We are seeking an experienced administrator who has a passion for working...

  • Customer Service Coordinator

    3 weeks ago

    Christchurch, New Zealand Ravensdown Full time

    **If you're keen to grow your career, there's no better place to nourish it than here. We're committed to providing our people with all they need to positively thrive. So, isn't it time you put your trust in the company that's been trusted throughout New Zealand for over 40 years?** **_ Smarter farming for a better New Zealand _**_TM_** **_ Ka pūkekotia a...

  • Customer Service Coordinator

    2 weeks ago

    Christchurch, Canterbury, New Zealand Nurse Maude Full time

    Challenging position in the healthcare industry.Permanent and Casual Staff, coordinating with clients and staff.Join a growing organisation whose foundations are built around caring.Are you looking for a new challenge, where problem-solving and customer service come together? We are seeking an experienced administrator who has a passion for working with...

  • Learner Success Coordinator

    2 weeks ago

    Christchurch, Canterbury, New Zealand UP Education Full time

    Yoobee Colleges Ltd. has an exciting opportunity for someone to take up the role of Learner Success Co-ordinator. The core purpose of this role is to support our campuses to improve their overall educational performance and outcomes through identifying learner needs and implementing systems to support equitable outcomes for all learners.This role reports...

  • Responsive Customer Coordinator

    2 weeks ago

    Christchurch, Canterbury, New Zealand Switched On Group Full time

    As our new Customer Coordinator you will be responsible for the coordination of work orders. You will be working closely with our sub-contractors and internal teams to help deliver on responsive residential maintenance work.Key duties include but not limited to:Dispatching trades within allocated timeframes Invoicing work completed Maintaining accurate...

  • Client Success Specialist

    2 weeks ago

    Christchurch, New Zealand Brannigans Full time

    **IT & Telecomms** **Sales Exec / Account Manager** **Canterbury** **Permanent / Full Time** **25/3/2024** - Grow your IT sales career - Sales Support position - Christchurch Based **Our Client** **Computer Culture** **The Role** Reporting to the Head of Sales, you will support the sales function with the relevant administration tasks and coordinate...

  • Account Manager

    3 weeks ago

    Christchurch, New Zealand Sunstone Talent Full time

    Do you love working with new customers? People person & like working in tech? - Growing company with modern offices in Christchurch with flexibility - Good supportive team culture with training, team lunches, great coffee/fruit etc A growing SaaS company that utilises AI & Machine Learning is looking for a Customer Success Manager to work on an exciting...