Principal Product Manager

8 months ago

Wellington City, New Zealand Xero Full time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

**How you’ll make an impact**

As a Principal Product Manager in Manage Sales and Collect Payments team" in the Money division you will be responsible for establishing and maintaining excellence in product management practices. You will have a deep understanding of the products and customers (external or internal) within your portfolio. Your impact will be measured by your ability to improve product practice and capability.

You'll explain and promote a balance of ‘Best Practice’ and innovative product approaches to enable teams to achieve world-class product management at Xero. You’ll contribute to the product strategy being in place to enable successful implementation of roadmaps and effective delivery. You will coach and train other product team members, and where required, step in to solve complex and protracted product problems.

**What you’ll do**:

- Confidently execute core product management role responsibilities including identifying customer problems and definitions solutions to test, developing and managing product roadmaps or strategies, and developing product release strategies.
- Lead the development of networks across Xero to frame how products fit into Xero's strategy, objectives and future
- Consistently review, monitor and interrogate the commercial & customer results of products, areas and teams to inform product strategy and practice
- Lead and manage a product or group of products across the end-to-end lifecycle (e.g. launch through to sunset) to ensure maintenance and support throughout the life of the product
- Drive decision-making across products and/or teams weighing up all inputs and information, and working as a tie-breaker where there isn’t consensus
- Connect products and their teams in various phases of development to ensure continuity and cohesiveness, and alignment of products across Xero
- Train, coach and upskill product team members to build product practice and embed best practice across Xero
- Develop and document, in consultation with product leadership, a suite of product practices to standardize the best way to do product at Xero
- You will collaborate and consult effectively with the broader Portfolio leadership team on product delivery and strategy: Engineering, Product Operations and Product Strategy, Product Marketing Management and Product Design
- Identify and roll out improvements to product practice and operations
- Develop high-level strategy for the product management craft, shaping the execution of product management within Xero
- Support recruitment of new Xero's as required, ensuring team members are high quality, fit Xero's culture, and are onboarded effectively

**Success looks like**:

- You’ve supported the establishment of team OKRs and your work is contributing to team OKRs
- You deeply understand our customers and their problems across the breadth of the portfolio
- The Product team has a set of rituals and are continually improving their delivery performance
- You have strong relationships with your stakeholders who are engaged and have a thorough understanding of your vision, strategy and roadmap
- You are improving product team members skills, use of methods and tools across the portfolio
- You continually refine the product vision and strategy for your product group / area
- You are known as an advisor for product throughout the business; a respected voice in product management on best practice and improvement
- You are consistently advocating for, and either iterating or embedding, Xero’s product framework, principles and practices
- The teams impacted by you have a greater awareness of all the connecting dots and how to achieve seamless experiences
- You step into and effectively manage or solve complex and difficult issues within product teams, when others can’t
- You demonstrate and amplify Xero’s Values

**What you’ll bring with you**:

- ** Critical capabilities**

**Love customer problems**:

- Creates new tools and processes for collecting and synthesizing feedback within and across products to shape Xero's user research methodology
- Defines "Big Bet" customer problems the market cannot articulate for itself to influence Xero’s approach to market and corporate strategy
- Leads cross functional groups in defining and developing solutions to complex problems that span products and/or geographies
- Leads the

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